Melissa Colon
Frankfort,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Team player that is ready to help team achieve company goals.
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Teaching Assistant
Utica City School District
929 York St Utica NY 13502
03.2012 - Current
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Assisted teachers with classroom management and coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
Banking Customer Service Call Center Rep
Bank Of America
Utica, NY
10.2008 - 03.2012
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Classroom Aide
Mohawk Valley Community Action Agency
Utica, NY
07.2006 - 10.2008
- Monitored student classroom and outdoors activities to promote student safety.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Documented student behaviors, interventions, and maintained medical records.
CNA
Lutheran Homes
Clinton NY
07.1996 - 07.2006
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
No Degree - Human Services
Herkimer County Community College
Herkimer, NYHigh School Diploma -
Thomas R Proctor
Utica NY 06.1996
Skills
- Account Inquiries
- Customer Support & Call Center Operations
- Resolving Customer Account Issues
- Active Listening Skills
- Understanding Customer Needs
- Teacher Support and Collaboration
- Small group Instruction
- Team work
Timeline
Teaching Assistant
Utica City School District
03.2012 - Current
Banking Customer Service Call Center Rep
Bank Of America
10.2008 - 03.2012
Classroom Aide
Mohawk Valley Community Action Agency
07.2006 - 10.2008
CNA
Lutheran Homes
07.1996 - 07.2006
No Degree - Human Services
Herkimer County Community College
High School Diploma -
Thomas R Proctor