Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Colosimo

Conway,SC

Summary

Experienced retail management professional with solid record of accomplishment in increasing team efficiency and performance. Monitor and motivate staff toward continuous improvement and delivery of exceptional customer service to every guest. Natural leader and analytical problem-solver ready to take on any store challenge. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

17
17
years of professional experience

Work History

Front End Supervisor/Cash Office Associate

Kmart, Sears Holding
Conway, SC
11.2011 - 11.2017
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Established key performance indicators for front end personnel and monitored progress against them regularly.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Directed and supervised staff performance.
  • Managed opening and closing procedures by reconciling sales records and cash transactions with windows 10.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Implemented procedures to reduce shrinkage and increase profitability of the department.
  • Used Point of Sale register system to complete transactions.
  • Investigated incidents reported by customers or staff members involving theft or fraud at the checkout area.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Counted and balanced registers.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Managed 50 employees.
  • Delegated work to 3 employees based on shift requirements, individual strengths and unique training.
  • Identified opportunities for improvement within the department and developed solutions accordingly.
  • Monitored cash register transactions to ensure accuracy and compliance with company policies.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained new employees in customer service techniques and store policies.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Processed credit card payments and counted back change and currency with 90% accuracy rate.
  • Resolved customer complaints in a professional manner.
  • Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Managed daily operations, client relations and IT.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Developed weekly reports detailing front-end activity, such as sales volume, number of transactions, average transaction size.
  • Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
  • Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Answered 50 calls per shift to assist with customer questions and concerns.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Understood and followed oral and written directions.

Hotel Worker

Mancan Staffing
Conway, SC
10.2007 - 10.2011
  • Stocked cart with supplies for the day's work according to established par levels.
  • Ensured that all appliances were in proper working order prior to leaving the room after servicing it.
  • Cleaned and returned vacant rooms to occupant-ready status.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
  • Vacuumed, dusted and polished furniture in common areas, hallways and waiting areas at elevators.
  • Replenished supplies such as drinking glasses, soaps and shampoos in all rooms.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Cashier Assistant

Stop & Shop
Wayne, NJ
08.2003 - 09.2006
  • Processed returns and exchanges according to company policies and procedures.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Greeted customers promptly and responded to questions.
  • Welcomed customers, offering assistance to help find store items.
  • Issued receipts, change and refunds to customers to promote smooth operations.
  • Scanned items and checked pricing on cash register for accuracy.
  • Greeted customers and provided assistance in locating items.
  • Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly.

Cashier Assistant

RiteAid
Haledon, NJ
06.2000 - 07.2003
  • Handled merchandising and restocking needs for multiple checkout lanes.
  • Returned carts and baskets to entryways to keep store spaces and aisles neat.
  • Answered phone calls to assist customers with questions and orders.
  • Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
  • Organized shelves and displays to maintain an orderly appearance of the store.
  • Stocked shelves with incoming goods from delivery trucks as needed.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Assisted with pricing merchandise for sale in store.
  • Provided accurate cash register operations, including accepting payments and providing change.
  • Processed returns and exchanges according to company policies and procedures.
  • Greeted customers promptly and responded to questions.
  • Swept and mopped front end during shifts to maintain professional appearance.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Issued receipts, change and refunds to customers to promote smooth operations.
  • Scanned items and checked pricing on cash register for accuracy.
  • Counted and balanced cashier drawers.
  • Greeted customers and provided assistance in locating items.
  • Ensured compliance with all applicable laws related to selling age-restricted items such as tobacco or alcohol.
  • Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly.
  • Promoted store cleanliness by keeping track of trash can levels and emptying when full.
  • Checked out customers quickly but accurately ensuring all items are scanned properly.
  • Maintained work area and kept cash drawer organized.
  • Issued receipts, refunds, credits or change due to customers.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Backed up cashiers ringing up large number of customers by bagging products.
  • Processed customer payments quickly and returned exact change and receipts.
  • Balanced daily financial transactions using appropriate methods according to established procedures.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Built and maintained productive relationships with employees.

Education

High School Diploma -

Manchester Reginal High School
Haledon, NJ
06-2000

Some College (No Degree) - Medical Billing & Coding

Miller-Motte College
Conway, SC

Skills

  • Customer Service
  • Administrative Support
  • Cash Counting
  • File Management
  • Complaint Resolution
  • Cash Handling
  • Opening and Closing Procedures
  • Cash Register Operation
  • Problem-Solving Skills
  • Order Management
  • Staff Supervision
  • Display Setup

Timeline

Front End Supervisor/Cash Office Associate

Kmart, Sears Holding
11.2011 - 11.2017

Hotel Worker

Mancan Staffing
10.2007 - 10.2011

Cashier Assistant

Stop & Shop
08.2003 - 09.2006

Cashier Assistant

RiteAid
06.2000 - 07.2003

High School Diploma -

Manchester Reginal High School

Some College (No Degree) - Medical Billing & Coding

Miller-Motte College

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Melissa Colosimo