Melissa Colosimo
Conway,SC
Summary
Dynamic professional with extensive experience at Kmart, excelling in team leadership and customer service. Proven track record in cash handling accuracy and complaint resolution, enhancing operational efficiency. Skilled in employee training and relationship building, driving performance and achieving sales goals. Committed to fostering a positive work environment and delivering exceptional service. Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. Remarkable professional with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
20
20
years of professional experience
Work History
Clerk Intern
Spinal Care Chiropractic Center
Mullins, South Carolina
12.2018 - 02.2019
- Maintained cleanliness and organization of the front desk area.
- Answered phone calls and addressed patient inquiries promptly.
- Filed patient records and managed confidential information securely.
- Helped process insurance claims and verified coverage details accurately.
- Scanned documents into electronic format as requested.
- Processed payments from customers through online systems.
- Copied, sorted and filed records of office activities and business transactions.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Front End Supervisor/Cash Office Supervisor
Kmart, Sears Holding
Conway, South Carolina
11.2011 - 11.2017
- Supervised daily operations of front-end staff and customer service team.
- Trained new employees on company policies and customer interaction techniques.
- Ensured compliance with store standards and safety regulations for all transactions.
- Coordinated scheduling and shift assignments for front-end associates effectively.
- Managed cash handling procedures, including register balancing and deposit preparation.
- Resolved customer complaints promptly to maintain store reputation and service quality.
- Collaborated with other departments to streamline inventory management processes.
- Trained new employees in customer service techniques and store policies.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Welcomed large volume of guests and improved overall customer service.
- Identified opportunities for improvement within the department and developed solutions accordingly.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Developed weekly reports detailing front-end activity, such as sales volume, number of transactions, average transaction size.
- Assisted management team in developing operational strategies that improved overall store performance.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
Temp Worker
Mancan Temporary Staffing Employment Agency
Conway, South Carolina
10.2007 - 08.2011
- Assisted in various tasks across multiple job sites as assigned by staffing agency.
- Collaborated with team members to complete projects within set timelines.
- Followed safety protocols to maintain a secure worksite at all times.
Cashier
Rite Aid
Haledon, New Jersey
06.2000 - 09.2007
- Operated cash register and processed customer transactions efficiently.
- Assisted customers in locating products throughout the store.
- Maintained cleanliness and organization of checkout area.
- Provided excellent customer service by addressing inquiries and concerns.
- Handled cash, credit, and debit transactions accurately.
- Collaborated with team members to restock shelves and displays.
- Followed store policies for returns and exchanges diligently.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Office Worker
Law Office of Matthew Trella
Haledon, New Jersey
08.1999 - 08.2000
- Managed front desk operations, greeting clients and answering phone calls.
- Assisted in scheduling appointments and maintaining calendars for staff.
- Processed incoming mail, distributing documents to appropriate personnel.
- Maintained office supplies inventory, ensuring essential items were stocked.
- Prepared documents for meetings including agendas, minutes and presentations.
Education
Bachelor of Science - Healthcare Management
Miller-Motte College
Chattanooga, TN10-2026
Associate of Science - Health Information Technology
Miller-Motte College
Chattanooga, TN09-2024
Medical Billing & Coding
Miller-Motte Technical College
Conway, SC03-2019
High School Diploma -
Manchester Regional High School
Haledon, NJ06-2000
Skills
- Medical billing
- Health information management
- Customer service
- Team leadership
- Employee training
- Office administration
- Listening skills
- Team building
- Cash register operation
- Sales coaching
- Complaint resolution
- Goals and performance
- Time management
- Cash counting
- Cash handling
- Credit returns processing
- Accurate money handling
- Database management
- Staff supervision
- Cash handling accuracy
- Team supervision
- Relationship building and management
- Refunds processing
- Fraud prevention
- Employee motivation
- Financial management
- Checkout monitoring
- Inventory oversight
- Goal setting and achievement
- Financial recordkeeping
Timeline
Clerk Intern
Spinal Care Chiropractic Center
12.2018 - 02.2019
Front End Supervisor/Cash Office Supervisor
Kmart, Sears Holding
11.2011 - 11.2017
Temp Worker
Mancan Temporary Staffing Employment Agency
10.2007 - 08.2011
Cashier
Rite Aid
06.2000 - 09.2007
Office Worker
Law Office of Matthew Trella
08.1999 - 08.2000
Bachelor of Science - Healthcare Management
Miller-Motte College
Associate of Science - Health Information Technology
Miller-Motte College
Medical Billing & Coding
Miller-Motte Technical College
High School Diploma -
Manchester Regional High School