Summary
Work History
Education
Skills
Certification
Languages
Work Availability
Quote
Timeline
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Melissa Conaway

Sheridan

Summary

Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.

Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly.


Proven ability to foster positive, supportive environment.

Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Direct Support Professional

Easter Seals of Wyoming
12.2021 - 01.2025
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Assisted disabled clients to support independence and well-being.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
  • Monitored and reported changes in clients' health and well-being, enabling timely interventions.
  • Organized and participated in recreational activities, contributing to vibrant community life for residents.
  • Enhanced communication skills of non-verbal clients using alternative communication devices.
  • Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
  • Administered medication under supervision, ensuring adherence to healthcare plans.
  • Developed strong rapport with clients, facilitating trust-based relationship for effective support.
  • Trained new staff on best practices in direct support, elevating overall quality of care provided.
  • Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Transported clients to medical and dental appointments to provide support.
  • Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
  • Recorded status and duties completed in logbooks for management.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Identified needs and coordinated plans for travel and out-of-town functions.

Independent Shopper and Delivery

Independent Contractor for Instacart
03.2018 - 10.2021
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Demonstrated speed and accuracy in order item selection.
  • Selected best-quality perishable items such as meat and produce.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
  • Tracked substitutions and informed customers of changes.
  • Retrieved customer's order after payment, and assisted with transport to vehicle.
  • Observed store's safety regulations while engaged in product fulfillment activities.
  • Provided exceptional customer service through active listening, empathy, and timely problem resolution.
  • Loaded and unloaded orders at customer's homes or locations.

Education

Associate of Science - Billing And Coding

University of Phoenix
Tempe, AZ
06-2017

Skills

  • Time management
  • First aid and safety
  • Behavior redirection
  • Client support
  • Compassionate caregiving
  • Medication administration
  • Client documentation
  • HIPAA compliance
  • Health and safety requirements
  • First aid and CPR
  • Transportation
  • Multitasking and organization

Certification

  • Adult CPR/AED certification – American Red Cross.
  • Certified Medication Aide (CMA) - State Departments of Health.
  • First Aid Certification - American Red Cross or St John Ambulance.
  • WA Driver's License
  • HIPPA Certified

Languages

English

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

My life is my message.
Mohandas Gandhi

Timeline

Direct Support Professional

Easter Seals of Wyoming
12.2021 - 01.2025

Independent Shopper and Delivery

Independent Contractor for Instacart
03.2018 - 10.2021
  • Adult CPR/AED certification – American Red Cross.
  • Certified Medication Aide (CMA) - State Departments of Health.
  • First Aid Certification - American Red Cross or St John Ambulance.
  • WA Driver's License
  • HIPPA Certified

Associate of Science - Billing And Coding

University of Phoenix
Melissa Conaway