Melissa Conklin
Santa Clara,CA
Summary
Dynamic and compassionate Medical Assistant/Receptionist with a proven track record at Kaiser Permanente. Excelled in patient relations and HIPAA-compliant records management, enhancing office efficiency and patient satisfaction. Skilled in medical billing and coding, coupled with exceptional communication abilities, ensuring seamless patient experiences. Demonstrated initiative by optimizing workflow, significantly improving appointment scheduling accuracy.
Overview
24
24
years of professional experience
Work History
Medical Assistant/Receptionist
Kaiser Permanente
08.2000 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Enhanced office productivity by handling high volume of callers per day.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
Associate of Science - Medical Assistant
Bryman College
San Jose06-1999
Skills
- Healthcare Industry Knowledge
- Medical Office Procedures
- Initiative-taking
- Patient check-in and check-out
- Medical receptionist experience
- Front Desk Operations
- HIPAA Compliance
- Patient Scheduling
- Patient Registration
- Reminder calls
- Electronic Medical Records
- HIPAA Guidelines
- Appointment management
- Medical Terminology
- Documentation
- Paperwork coordination
- Appointment Scheduling
- Inpatient Care
- Medical Charting
- Patient Relations
- Telephone Etiquette
- Workflow Optimization
- Records Management
- Appointment Setting
- Records Maintenance
- Inventory Oversight
- Letter preparation
- Medical billing and coding
- Outpatient Care
- Mail Management
- Co-payment collection
- Patient reception management
- Patient callbacks
- Typing and filing
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
- Collaboration and Teamwork
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Effective Communication
- Electronic Health Records
- Relationship Building
- Clinical Documentation
- Flexible Schedule
- Computer Proficiency
- Team building
- Data Entry
- Filing systems
- Self Motivation
- Scheduling Tests and Procedures
- Interpersonal Skills
- Clerical skills
- CPR Certified
Timeline
Medical Assistant/Receptionist
Kaiser Permanente
08.2000 - Current
Associate of Science - Medical Assistant
Bryman College
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