Melissa Conley
Training & Development Manager
Lakeland,FL
Summary
Passionate and dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Internal Training & Support Specialist
Bank Of Central Florida
Lakeleland, Florida
08.2022 - 12.2022
- Scheduled and taught in class and online courses to increase learning opportunities.
- Evaluated progress for assigned trainees.
- Developed effective training plans based on department needs and objectives.
- Supported productivity increase and business growth through new hire training and mentoring.
- Developed individualized training plans to achieve staff readiness.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Sr. Commercial Support Specialist
Bank Of Central Florida
Lakeland, Florida
10.2018 - 07.2022
- Managed and supported commercial portfolio of $45mm in loans and $35mm in deposits.
- Moved approved commercial loans to closing by collaborating with internal clients, attorneys, surveyors, title agents, and contractors. Averaged 100 closed loans equaling $15-$20mm a year.
- Guided and trained clients through product transitions.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Deposit Operations Specialist II
Bank Of Central Florida
Lakeland, Florida
03.2014 - 09.2018
- Processed account maintenance requests and checked for alignment with bank policy.
- Executed wire transfers, stop payments and account transfers.
- Handled ATM service maintenance and disputes.
- Processed levies, bankruptcy and garnishment requests.
- Identified issues, analyzed information and provided solutions to problems.
- Created and updated processes and procedures to improve efficiency and reduce errors.
- Handled various accounting transactions.
Office Manager
Bank Of Central Florida
Bartow, Florida
10.2012 - 02.2014
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Coordinated special projects and managed schedules.
Branch Manager/Loan Officer
Magnify Credit Union
Mulberry, Florida
2008.10 - 2012.09
- Forecasted trends and recommended improvements based on financial risk analyses.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual loan goals by 400%.
Education
Associate of Arts - International Relations
Mohawk Valley Community College
Utica, NY 08.2000 - 05.2002
Bachelor of Arts - Religious Education
Davis College
Johnson City, NY 2002 - 2004
MBA - Organizational Leadership
Southern New Hampshire University
Hooksett, NH 06.2022 - Current
Skills
Course planning
Accomplishments
- Lead implementation team of 6 in the development of new account opening and maintenance system.
- Collaborated with diverse team in the development of Learning & Development Program.
Timeline
Internal Training & Support Specialist
Bank Of Central Florida
08.2022 - 12.2022
MBA - Organizational Leadership
Southern New Hampshire University
06.2022 - Current
Sr. Commercial Support Specialist
Bank Of Central Florida
10.2018 - 07.2022
Deposit Operations Specialist II
Bank Of Central Florida
03.2014 - 09.2018
Office Manager
Bank Of Central Florida
10.2012 - 02.2014
Branch Manager/Loan Officer
Magnify Credit Union
2008.10 - 2012.09
Bachelor of Arts - Religious Education
Davis College
2002 - 2004
Associate of Arts - International Relations
Mohawk Valley Community College
08.2000 - 05.2002
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