Melissa Conley
Bowling Green
Summary
I have been in the dental field for 33 years. I'm used to working with Eaglesoft and Open Dental .
I have assisted but,love being a investigator for Dental Claims. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
29
29
years of professional experience
Work History
Patient AR
Hero
08.2021 - Current
- Provided accurate assessments of patentability through rigorous research, analysis, and documentation of findings.
- Served as a mentor for less experienced colleagues, providing support and guidance in navigating complex patent examination challenges.
- Reduced examination timeframes by implementing time management skills and prioritizing critical tasks.
- Presented at industry conferences to share insights into the role of Patent Examiners in fostering innovation.
- Identified potential areas of improvement within the office''s examination process through careful analysis of workflow data.
Dental Insurance Coordinator
Barbee Dental
09.2005 - 08.2021
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Collaborated with dentists to create treatment plans that optimize available insurance benefits without compromising quality of care.
- Educated dental team members on insurance policies and procedures to promote a cohesive office environment focused on quality patient care.
- Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
- Maintained accurate records of patient treatments, billing information, and insurance details to ensure seamless communication between patients, providers, and insurers.
- Managed accounts receivable, decreasing outstanding balances through diligent follow-up with both patients and insurers.
- Enhanced office productivity by effectively scheduling appointments according to provider availability and patient needs.
- Monitored changes in dental insurance policies and communicated updates to staff, enabling the team to stay informed about the latest industry standards.
Office Manager
Dr.Timothy Donley
09.1995 - 08.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Created, maintained and updated filing systems for paper and electronic documents.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
High School Diploma -
Warren Central High School
Bowling Green, KY05.1990
Skills
- Verbal Communication
- Training and mentoring
- Deadline Management
- Legal knowledge
- Claims interpretation
- Intellectual property understanding
- Attention to Detail
- Collaboration and Teamwork
- Effective Multitasking
- Team Collaboration
- Document filing
- Deadline Adherence
- Database Management
- Filling Appeals
Evidence organization
Timeline
Patient AR
Hero
08.2021 - Current
Dental Insurance Coordinator
Barbee Dental
09.2005 - 08.2021
Office Manager
Dr.Timothy Donley
09.1995 - 08.2021
High School Diploma -
Warren Central High School
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