Melissa C
Lake Charles,LA
Summary
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Overview
20
20
years of professional experience
Work History
Accounts Receivable Specialist
N/a
08.2023 - Current
- Enhanced cash flow by ensuring timely invoicing, payment application, and account reconciliation.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Maintained accurate financial records with meticulous attention to detail in data entry and account management.
- Increased efficiency of the collections process by implementing new strategies and procedures for tracking delinquent accounts.
- Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
- Strengthened relationships with clients by maintaining open communication channels regarding invoicing and payment schedules.
- Aided in the reduction of bad debt write-offs through diligent monitoring of aging reports and proactive collections efforts.
- Exceeded departmental goals for cash collection through persistence, professionalism, and excellent interpersonal skills when dealing with clients or customers alike.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
Dispatcher/Office Manager
Terry Baggett Trucking
08.2016 - 08.2023
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Generated reports to track deliveries and maintain proper records and documentation.
- Analyzed customer feedback and provided solutions to improve customer service.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
- Monitored flow of paperwork and directed information to appropriate departments.
Secretary
Bruad Glass & Mirror
05.2004 - 08.2010
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Developed strong working relationships with vendors to ensure timely delivery of supplies at the best possible prices.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Entered data into system and updated customer contacts with information to keep records current.
- Managed filing system, entered data and completed other clerical tasks.
Education
Accounting And Finance
Mc Neese State
Lake Charles, LA1984
Skills
- Payment management
- Credit and collections
- Audit Procedures
- Collections
- Generally Accepted Accounting Principles
- Statement preparation
- Data inputting
- Invoice Processing
- Customer service support
- Financial Reporting
- Payment posting
- Strong client relations skills
- Claims Processing
- Account Reconciliation
- Invoice Preparation
- Accounts Receivable
- Microsoft Excel
- Credit management
- Customer Relations
- Inventory Management
- Purchase Orders
- Quickbooks
- Multitasking
- Time Management
- Cash Management
- Self Motivation
- 10 Key by Touch
- Type 75 wpm
Timeline
Accounts Receivable Specialist
N/a
08.2023 - Current
Dispatcher/Office Manager
Terry Baggett Trucking
08.2016 - 08.2023
Secretary
Bruad Glass & Mirror
05.2004 - 08.2010
Accounting And Finance
Mc Neese State