Melissa Conners
General Manager
Johnson City,Tennessee
Summary
Proactive General Manager with solid history of success in managing operations, building teams and equipping employees with skills to independently handle business needs. Offers 20+ years of progressive experience combined with sound judgement and good problem-solving abilities. Strong record of consistently surpassing goals.
Overview
2
2
years of post-secondary education
24
24
years of professional experience
Work History
General Manager
Paramount Fabrics, Inc.
Arvada, CO
05.2011 - 08.2021
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Managed all HR responsibilities bringing major medical, dental and vision insurance where none were previously offered.
- Developed and maintained relationships with customers and suppliers through account development.
- Spearheaded the addition of retail sales model in partnership with Costco - from implementing computer processes, to hiring team members, to designing the process in entirety.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Managed the acquisition of competitor company in 2020 which doubled manufacturing procedures and personnel as well as customer base and sales.
Administrative Assistant III
Fort Logan Mental Health Institue
Englewood, CO
10.2010 - 05.2011
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed multiple tasks and met time-sensitive deadlines.
- Calculated payroll deductions by accurately using Kronos Software and processed payroll for 18 employees.
Marketing Manager
DSC Window Fashions
Arvada, CO
05.2001 - 01.2010
- Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Planned, coordinated and assisted at company trade shows.
- Transformed corporate website and social media platforms to better engage customers and promote sales.
- Created company brand messaging, collateral materials, customer events, and price lists (both printed and electronic).
- Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets, and sales plans for business segments.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach.
- Developed copy while maintaining brand voice and adhering to legal requirements.
Customer Service Manager
DSC WIndow Fashions
Arvada, CO
10.1996 - 05.2001
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Consistently managed seven-person staff, effectively resolving issues, which resulted in overall increased customer satisfaction.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Spearheaded customer satisfaction survey and analyzed results to make action plans.
Education
Associate of Arts - Paralegal Studies
Parks Junior College
Thornton, CO 08.1996 - 05.1998
Skills
Performance improvement
undefinedAccomplishments
- Business Development: - Spearheaded acquisition of a competitor company in 2020, managing all aspects of the company's success despite the challenges of COVID19. Established and managed partner relationships on a daily basis. Developed a new avenue of business with Costco, adding retail to existing wholesale business model and over $1 million in new business the first year. Reorganized and managed a failing custom drapery department, tripling sales over a 4-year period.
Timeline
General Manager
Paramount Fabrics, Inc.
05.2011 - 08.2021
Administrative Assistant III
Fort Logan Mental Health Institue
10.2010 - 05.2011
Marketing Manager
DSC Window Fashions
05.2001 - 01.2010
Customer Service Manager
DSC WIndow Fashions
10.1996 - 05.2001
Associate of Arts - Paralegal Studies
Parks Junior College
08.1996 - 05.1998
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