Melissa Connors
Pembroke,MA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
23
23
years of professional experience
Work History
Office Manager
Bailey's Heavy Duty Service, Inc.
04.2004 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Data Quality Analyst
South Shore Hospital
07.2002 - 12.2015
- Increased efficiency in data analysis by creating custom scripts and macros for automating repetitive tasks.
- Researched and determined scope and complexity of issues.
- Created custom dashboards for real-time monitoring of key performance indicators related to data quality management efforts.
- Developed and executed data cleanup measures.
- Provided training to team members on best practices for maintaining optimal levels of data accuracy and consistency.
Education
Bachelor of Science - Psychology
Bridgewater State College
BridgewaterSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Payroll and budgeting
- Clerical support
- Account reconciliation
- Credit and collections
- Relationship building
- Mail handling
- Employee supervision
- Human resources
- Conflict management
- Supply management
- Administrative oversight
- Financial reporting
- Financial tracking
- Expense reporting
- Report preparation
- Computer skills
- MS office
Languages
English
Native or Bilingual
Timeline
Office Manager
Bailey's Heavy Duty Service, Inc.
04.2004 - Current
Data Quality Analyst
South Shore Hospital
07.2002 - 12.2015
Bachelor of Science - Psychology
Bridgewater State College
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