Melissa Conway
Princeton
Summary
Co-owner at Conways Auto Wash Express with extensive experience in customer service and problem-solving. Proficient in inventory management and point-of-sale systems, leading to improved customer satisfaction and operational efficiency. Developed impactful product displays that significantly increased sales and created an inviting shopping atmosphere.
Overview
13
13
years of professional experience
Work History
Conways Auto Wash Express
co owner
Princeton
12.2010 - 07.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
Sales Assistant
Kims Pet Express
Princeton
10.2017 - 01.2021
- Assisted customers with product selection and provided exceptional service.
- Managed inventory levels and restocked merchandise as needed.
- Coordinated product displays to enhance visual appeal and accessibility.
- Processed transactions accurately using point-of-sale systems.
- Maintained organized sales floor to ensure a pleasant shopping environment.
- Collaborated with team members to address customer inquiries promptly.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided assistance with product selection.
- Assisted customers with returns, exchanges and refunds.
- Informed customers about current promotions and discounts.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of the sales floor area at all times.
- Accepted and completed cash, check and credit card payments.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Assisted in creating displays to promote products.
- Replenished merchandise on shelves as needed throughout the day.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Education
High School Diploma -
Union High School Union WV 24983
Union, WV06-1989
Skills
- Customer service
- Inventory management
- Point-of-sale systems
- Visual merchandising
- Sales processing
- Equipment maintenance
- Problem solving
- Attention to detail
- Organization
- Recordkeeping
- Verbal communication
Affiliations
- Gardening and spending time with my family. I love taking care of my animals
Timeline
Sales Assistant
Kims Pet Express
10.2017 - 01.2021
Conways Auto Wash Express
co owner
12.2010 - 07.2023
High School Diploma -
Union High School Union WV 24983