Melissa Cook
Grand Rapids,MI
Summary
Hardworking employee enthusiastic about learning the Human Resources field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Sales Professional
Sleep Number
10.2019 - Current
- Hit $1 million dollars in sales in my first full year
- Taking customers through our whole sales process so they truly know our product when they purchase through us
- Submitting finance applications
- Hit not only my weekly and monthly sales goal but also help my store hit plan
- Helping customers find alternative solutions
- Following up with customers that didn't buy same day
- Following up after Delivery
- Contacting customers that have submitted for more information from the website.
s Sales Manager
Aaron
09.2012 - 10.2019
- Set up all sales promotions
- Make follow up calls to ensure customers are satisfied with their merchandise after delivery
- Handling customer issues the first time
- Assist general manager as needed
- Make sure all merchandise is clean and up to the standards of the company
- Setting weekly and monthly sales goals
- Create and implement marketing in the community to generate new business
- Merchandise the showroom as per the guidelines
- Handle any and all service calls
- Responsible for taking customer payments
- Help interview potential employees.
Training Store Sales Manager
Aaron's
05.2015 - 05.2016
- Help train every new associate within a 100 mile radius of our store
- Teaching people the correct way to do things the first time so they can go back to their home storeready to work
- Being available if they ever question something they are told to do.
Sales Customer Service Representative
Aaron's
09.2012 - 10.2014
- The acquisition and maintenance of customers
- Following up on leads
- Assisting and selling to customers on the showroom floor
- Designing and setting up displays in the showroom
- Taking sales calls, and orders over the phone
- Marketing to homes as well as business's
Education
Bachelor's degree - Human Resource Management
Western Governors University
Skills
- Sales Management
- Customer service
- Retail Management
- Interviewing
- Persuasive Negotiations
- Effective Scheduling
- Complex Problem-Solving
- Quote Information
- Furniture Layout
- Cash Handling
- Onsite Product Demonstrations
- Maintaining Customer Database
- Technological Knowledge
- Profit Target Achievement
- Persuasive Techniques
- Upselling Techniques
- Store Displays
- Problem-Solving Strengths
- Sales and Marketing Strategy
- Customer Traffic Management
- Stocking and Replenishing
- Performance Improvement
- Customer Relations
- Credit and Debt Card Processing
- Product and Service Knowledge
- Continuous Improvement Strategies
- Staff Training
- Interpersonal Communication Skills
- Training and Development
- Post-Sales Support
- Sales Expertise
- Administrative Support
- Onboarding New Employees
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Quote
When we can begin to take our failures nonseriously, it means we are ceasing to be afraid of them. It is of immense importance to learn to laugh at ourselves.
Katherine Mansfield
Timeline
Sales Professional
Sleep Number
10.2019 - Current
Training Store Sales Manager
Aaron's
05.2015 - 05.2016
s Sales Manager
Aaron
09.2012 - 10.2019
Sales Customer Service Representative
Aaron's
09.2012 - 10.2014
Bachelor's degree - Human Resource Management
Western Governors University