Melissa Cook
Rockingham,NC
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
24
24
years of professional experience
Work History
Multi Team Leader
H&r Block
Laurinburg, NC
11.2018 - Current
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Maintained daily inventory to facilitate successful material distribution.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
District Operations Coordinator
H&r Block
Charlotte, NC
09.2014 - 09.2016
- Maintained accurate records of all operational activities.
- Ensured compliance with organizational policies, regulations, and standards.
- Managed daily functions of deskside support, including defining and implementing processes.
- Managed inventory control, reducing waste and optimizing stock levels for operational needs.
- Managed the facility needs for 40 offices
Executive Administrative Assistant
H&R Block
Rockingham, NC
12.2000 - 06.2014
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
- Assisted with special projects such as researching topics or creating presentations for management review.
- Greeted visitors upon their arrival; directed them to the appropriate destination or person; provided general information about the organization when necessary.
- Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.
- Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.
- Coordinated communications between departments to ensure timely completion of projects.
- Maintained up-to-date contact lists of vendors and suppliers while coordinating orders as required by executives.
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Reviewed and processed expense reports and invoices for accuracy and completeness.
- Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
Education
Business
East Gaston High School
Mount Holly, NC06-1986
Skills
- Complaint resolution
- Client Service
- Overseeing Daily Activities
- Attention to Detail
- Teamwork and Collaboration
Timeline
Multi Team Leader
H&r Block
11.2018 - Current
District Operations Coordinator
H&r Block
09.2014 - 09.2016
Executive Administrative Assistant
H&R Block
12.2000 - 06.2014
Business
East Gaston High School