Melissa Cook
Snohomish,WA
Summary
Top-performing sales professional with a strong background in clinical diagnostics. Demonstrated success selling capital equipment and services into both clinical and research markets. Recognized for the ability to quickly establish a genuine rapport with customers and maintain strong relationships. Depth of experience communicating across all levels of healthcare professionals, including laboratory technologists, managers, directors, clinicians, and C-suite executives. Passion for improved patient care through innovative technology and services.
Overview
24
24
years of professional experience
Work History
Student Services
Cedar Park Christian School
01.2019 - Current
- Primary responsibility is to provide math instruction for students needing supplemental assistance with Pre-Algebra, Algebra, and Algebra II.
- Evaluate the effectiveness of existing services for each student by analyzing data, identifying areas for improvement, and implementing necessary changes.
Sales Specialist Southeastern Territory (FL, GA, AL)
Xceed Molecular
01.2007 - 01.2010
- Established a startup company and new platform within the clinical/academic research market
- Identified and developed high value accounts.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem-solving.
- Created the company’s first translational research model at Emory University Hospital (colon cancer, renal cell cancer)
- Closed an exclusive license agreement at Moffitt Cancer Center for the molecular classification of intermediate stage colon cancer.
- Secured a multi-site clinical validation plan at the University of Florida for the early detection of bladder cancer.
- Represented the company at key conferences.
Account Manager
Fisher Healthcare
01.2006 - 01.2007
- Cultivated distributor relationship with key personnel throughout hospital and reference laboratory accounts, including C-Suite executives.
- Increased client satisfaction by building strong relationships and addressing needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Molecular Sales Specialist
Bayer HealthCare Diagnostics Division
01.2003 - 01.2006
- Managed a complex sales cycle, requiring buy-in of key clinicians, diagnostic laboratory faculty, and hospital administration.
- Developed custom proposals for high-value prospects, successfully closing major deals.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures to meet/exceed quotas.
- Increased territory revenue by 41% in 18 months
- Led the nation for number of new closes in 2005
- Brought bottom-ranked territory to #2 in the nation
- Consistently received highest rating possible on performance reviews in all areas, including Customer Focus, Key Responsibilities, and Innovation.
Technical Sales Representative
Integrated DNA Technologies, Inc.
03.2002 - 07.2003
- Developed robust pipeline of sales opportunities in the Mid-Atlantic territory by maintaining accurate information in CRM.
- Targeted academic, hospital and government research laboratories to establish a new company in the market of custom oligonucleotides
- Doubled monthly orders and increased monthly sales by 134% during first year
- Consistently exceeded sales quota by 30-60%
Research Associate
AxCell Biosciences
06.2001 - 02.2002
- Developed a proprietary protein pathway database, as a discovery and development tool for pharmaceutical and biotechnology industries.
- Performed molecular biology techniques (PCR, RT-PCR, molecular cloning, DNA sequencing, protein quantification) to meet company goals.
- Monitored progress against project timelines, ensuring timely completion of deliverables while maintaining high-quality standards.
Education
Master of Science - Cell and Molecular Biology
Virginia Tech
Blacksburg, VABachelor of Science - Biology
Virginia Tech
Blacksburg, VASkills
- Territory management
- CRM software
- Sales funnel management
- Sales presentations
- Customer retention
- Relationship management
- Cold calling
- Promotional planning
- Professional demeanor
- Adaptability and flexibility
Timeline
Student Services
Cedar Park Christian School
01.2019 - Current
Sales Specialist Southeastern Territory (FL, GA, AL)
Xceed Molecular
01.2007 - 01.2010
Account Manager
Fisher Healthcare
01.2006 - 01.2007
Molecular Sales Specialist
Bayer HealthCare Diagnostics Division
01.2003 - 01.2006
Technical Sales Representative
Integrated DNA Technologies, Inc.
03.2002 - 07.2003
Research Associate
AxCell Biosciences
06.2001 - 02.2002
Master of Science - Cell and Molecular Biology
Virginia Tech
Bachelor of Science - Biology
Virginia Tech
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