MELISSA COOLEDGE
Scarborough,USA
Summary
Skilled business management professional prepared for leadership roles. Brings strong focus on team collaboration, strategic planning, and achieving results. Adept in financial management, operational efficiency, and staff development. Known for reliability, adaptability, and effective communication.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Office Manager
Genesis HealthCare
09.2024 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
- Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
- Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
BUSINESS OFFICE MANAGER /AP
ST ANDRE HEALTH CARE
08.2022 - 09.2024
- Business Office manager for 100 bed facility
- AR -Billing for facilities to include MaineCare, FHA, VA, Managed Care, and private patient billing
- MaineCare applications with movement cards, and Maximus requests
- All reporting and billing for Nordx, Mobilex, Ambulance, and Rehabilitation
- Banking and Resident Trust Manager
- Facilitates Admission paperwork with patients or families
- Resident account adjustments, Write offs, and refunds
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
COMMUNICATIONS TECHNICIAN IN REMIS PER DIEM
MAINE MEDICAL CENTER
12.2015 - 09.2022
- Triage inbound ambulance in an emergent environment
- Connect doctors for emergent and urgent consults
- Communicate with multiple departments regarding the arrival of ambulances
- Communicate with Medical professionals from other hospitals for Transfer needs
- This was a per diem position that I worked in along with a full time position elsewhere
BUSINESS OFFICE MANAGER / HUMAN RESOURCES
HARBORCHASE OF SOUTH PORTLAND
03.2022 - 08.2022
- Company Overview: Company is no longer operating in Maine
- Business Office Manager for 120 bed private pay facility
- AR /AP, Human Resources, UKG Trainer, Collections, Recruiting and Payroll Specialist
- Meets all reporting and daily/monthly goals
- Meets with all patients and discusses Insurance and billing
- Manages all ACH, Deposits and Collections
- Company is no longer operating in Maine
BUSINESS OFFICE MANAGER
GENESIS HEALTHCARE
06.2018 - 03.2021
- Insurance billing for 120 bed Long Term Care Facility with a specialty in Mainecare
- Maintain Centers Bank Account and residents Trust accounts
- Manages employees in my department and provides on-going training
- Meets all reporting and daily/monthly goals
- Meets with all patients and discusses Insurance and billing
- All collections for the center, probate claims, and asset searches
- Assists patients in applying for Mainecare and process applications
LOAN OFFICER - 100% COMMISSION SALES
NORTHEAST BANK
03.2014 - 05.2015
- Self-Confident, Persistent and assertive
- Originate, Process and Close Mortgages
- Counsels' customers on a variety of products and options
- Create and maintain excellent relationships with Realtors, Title Companies, and vendors
- Excellent computer skills
- Reason for leaving: Commission only and slow mortgage market
PROCESSING MANAGER -SALARIED
PEOPLESCHOICE CREDIT UNION
11.2011 - 08.2013
- Manage processing department with three loan processors and five Loan Officers
- Process Internal Mortgages, Brokered mortgages, Commercial Loans, HELOC, Insurance, and Consumer loans
- Loan Closer for Portfolio Products and Post-closing Auditor on all loans
- Payroll, Evaluations and processing trainer
- Mortgage Loan Officer Trainer for all four branches
- Reason for Leaving: Business too slow
Education
Associate of Science - Dietetic Technician /Restaurant Management
SMVTI
Fort Road, South Portland ME05-1993
Skills
- Financial Management
- Accounts Receivable Management
- Billing Operations Management
- Inventory Control
Accomplishments
1996 to 2012 - Mortgage Loan Officer, Owner of First Choice Home Loans from 2005 to 2009
Certification
Notary Public-Maine
Dedimus Justice - Maine
Timeline
Business Office Manager
Genesis HealthCare
09.2024 - Current
BUSINESS OFFICE MANAGER /AP
ST ANDRE HEALTH CARE
08.2022 - 09.2024
BUSINESS OFFICE MANAGER / HUMAN RESOURCES
HARBORCHASE OF SOUTH PORTLAND
03.2022 - 08.2022
BUSINESS OFFICE MANAGER
GENESIS HEALTHCARE
06.2018 - 03.2021
COMMUNICATIONS TECHNICIAN IN REMIS PER DIEM
MAINE MEDICAL CENTER
12.2015 - 09.2022
LOAN OFFICER - 100% COMMISSION SALES
NORTHEAST BANK
03.2014 - 05.2015
PROCESSING MANAGER -SALARIED
PEOPLESCHOICE CREDIT UNION
11.2011 - 08.2013
Associate of Science - Dietetic Technician /Restaurant Management
SMVTI
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