Summary
Overview
Work History
Education
Skills
Certification
References
Traveling Notary
Affiliations
Timeline
Generic

MELISSA COOLEDGE

Scarborough,USA

Summary

Proven Business Office Manager with extensive third-party payer experience. Skilled in training teams and managing accounts while ensuring efficient operations and compliance. Detail-oriented professional with a strong background in bookkeeping and claims analysis. Demonstrated success in meeting monthly collection goals and fostering a collaborative team environment. Resourceful Business Office Manager adept at navigating complex billing systems and maintaining patient insurance accounts. Known for exceptional organizational skills, ensuring timely collections and effective staff training.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Business Office Manager

THE INN AT ATLANTIC HEIGHTS
05.2025 - Current
  • Experience working with all types of third party payers (HMO, Medicare, Medicaid, PPO, and Long Term Care)
  • Experience working and analyzing UB04 ad 1500 claim forms for payments.
  • Daily working knowledge of bookkeeping principles with Payroll, Billing and cash posting.
  • Human Resource Coordinator, new employee hire, training and onboarding.
  • Maintain Patients Mainecare Insurance accounts and assist with the application process.
  • New resident admission, account set up and orientation.
  • Accounts Payable, Accounts Receivable, Trust Account Manager, and Account Clean up.
  • Meets monthly goals for Collections through ACH, Credit Card payments and monitoring Probate.
  • Supervise a team of four, fostering a collaborative and productive work environment.

Business Office Manager

GENESIS HEALTHCARE
10.2024 - 03.2025
  • Experience working with all types of third party payers (HMO, Medicare, Medicaid, PPO, and Long Term Care)
  • Daily working knowledge of bookkeeping principles with Payroll, Billing and cash posting.
  • Maintain Centers Bank Account and residents Trust accounts.
  • Manages employees in my department and provides on-going training.
  • Meets all reporting and daily/monthly goals.
  • Meets with all patients and discusses Insurance and billing.
  • All collections for the center, probate claims, and asset searches.
  • Maintain patients' Mainecare Insurance accounts and assist with the application process.

Business Office Manager /AP

ST ANDRE HEALTH CARE
08.2022 - 10.2024
  • Experience working with all types of third party payers (HMO, Medicare, Medicaid, PPO, and Long Term Care)
  • Daily working knowledge of bookkeeping principles with Payroll, Billing and cash posting.
  • Accounts Payable, Accounts Receivable, Trust Account Manager, and Account Clean up.
  • Meets monthly goals for Collections through ACH, Credit Card payments and monitoring Probate.
  • Maintain Patients Mainecare Insurance accounts and assist with the application process.
  • Maintain Centers Bank Account and residents Trust accounts.
  • All ancillary billing to include Pharmerica, Nordx, Mobilex, Ambulance, MaineHealth and Rehabilitation.

Communications Technician in REMIS - Per Diem

MAINE MEDICAL CENTER
Portland, ME
12.2021 - 09.2022
  • Triage inbound ambulance in an emergent environment.
  • Connect doctors for emergent and urgent consults.
  • Communicate with multiple departments regarding the arrival of ambulances.
  • Communicate with Medical professionals from other hospitals for Transfer needs.
  • This was a per diem position that I worked in along with a full time position elsewhere.

Business Office Manager

GENESIS HEALTHCARE
06.2018 - 03.2021
  • Experience working with all types of third party payers (HMO, Medicare, Medicaid, PPO, and Long Term Care)
  • Maintain Centers Bank Account and residents Trust accounts.
  • Manages employees in my department and provides on-going training.
  • Meets all reporting and daily/monthly goals.
  • Meets with all patients and discusses Insurance and billing.
  • All collections for the center, probate claims, and asset searches.
  • Maintain Patients Mainecare Insurance accounts and assist with the application process.

Loan Officer - 100% Commission Sales

NORTHEAST BANK
03.2014 - 05.2015
  • Self-Confident, Persistent and assertive.
  • Originate, Process and Close Mortgages.
  • Counsels' customers on a variety of products and options.
  • Create and maintain excellent relationships with Realtors, Title Companies, and vendors.
  • Excellent computer skills.
  • Reason for leaving: Commission only and slow mortgage market.

Mortgage Loan Officer

First Choice Home Loans
Scarborough, ME
01.1998 - 01.2015
  • Company Overview: Owner and manager with a staff of 15 loan officers, a processor and a receptionist. We were located on Route One in Scarborough ME.
  • Covered both York and Cumberland Counties.
  • Attended at least 4 networking events per month.
  • Owner and manager with a staff of 15 loan officers, a processor and a receptionist. We were located on Route One in Scarborough ME.
  • I was licensed from 2005 to 2010 for the state of Maine and New Hampshire.
  • I was in charge of HR, AP, AR, Training and compliance.

Education

EMT Course - EMT Basic

NORTHEAST MOBILE HEALTH
Scarborough, ME
09-2015

ASSOCIATES OF SCIENCE - Nutrition, Restaurant Management

Southern Maine Technical College
South Portland, Maine
01.1994

Skills

  • Claim analysis
  • Bookkeeping principles
  • Accounts payable
  • Human resource coordination
  • Insurance billing
  • Financial reporting

Certification

CPR, OSHA First Aid and Fit Test Instructor, 2022, 10/01/24

References

  • Michelle Anderson, Previous Social Service Manager Genesis /Pine Point, 1-516-662-2848
  • Steve Alaimo, Previous Director at St. Andre Health Care, 207-361-7045
  • Todd Beaulieu, Previous Director at Genesis / Pine Point, 1-260-442-4181

Traveling Notary

01/01/09, Present, Maine focus to Assist seniors in care facilities that have mobility issues.

Affiliations

  • CPR, First Aid certification and Fit test Instructor 2022-2024
  • EMT Licensed 2015 to 2024
  • Notary Public & Dedimus Justice

Timeline

Business Office Manager

THE INN AT ATLANTIC HEIGHTS
05.2025 - Current

Business Office Manager

GENESIS HEALTHCARE
10.2024 - 03.2025

Business Office Manager /AP

ST ANDRE HEALTH CARE
08.2022 - 10.2024

Communications Technician in REMIS - Per Diem

MAINE MEDICAL CENTER
12.2021 - 09.2022

Business Office Manager

GENESIS HEALTHCARE
06.2018 - 03.2021

Loan Officer - 100% Commission Sales

NORTHEAST BANK
03.2014 - 05.2015

Mortgage Loan Officer

First Choice Home Loans
01.1998 - 01.2015

EMT Course - EMT Basic

NORTHEAST MOBILE HEALTH

ASSOCIATES OF SCIENCE - Nutrition, Restaurant Management

Southern Maine Technical College

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