Melissa Cooper
Marion,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Payments Specialist
Wix.com, Inc
10.2021 - Current
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
Data Entry Specialist Contract
Pyramid Consulting Inc
11.2023 - 02.2024
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
Administrative Assistant
Home Buyers Warranty
07.2021 - 11.2021
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Maintained detailed service and customer records.
- Gathered paperwork and contacted customers to book appointments.
Administrative Assistant
CRST Lincoln Sales and Service
03.2020 - 07.2021
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Executed billing tasks and recorded information in company databases.
- Managed invoicing and payment processing operations.
- Used data entry skills to accurately document and input statements.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Administrative Clerk
Ampcus Agency/Toyota Financial
10.2018 - 03.2020
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Managed large volumes of data efficiently and with great care on daily basis.
- Accurately posted payments and adjustments both electronically and manually.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Investigated daily variances and corrected errors to resolve discrepancies.
Insurance Photographer
Onsource
03.2017 - 01.2019
- Photographed high-quality images for various print and digital projects.
Claims Coordinator
Vspec
01.2017 - 07.2018
- Analyzed losses and current claim statuses to determine need for updated loss runs.
- Interviewed policyholders to verify information and obtain additional details.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Evaluated accuracy and quality of data entered into agency management system.
Insurance Claims Rep and IAA Rep
Safelite Solutions
10.2014 - 01.2017
- Worked productively in fast-moving work environment to process large volumes of claims.
- Interviewed policyholders to verify information and obtain additional details.
- Followed up with customers on unresolved issues.
- Evaluated accuracy and quality of data entered into agency management system.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Modified, updated and processed existing policies.
Education
Massage Therapy
Carlson College of Massage Therapy
08.2013
Canton City School
2001
Skills
- Customer Experience Improvement
- Conflict Resolution Techniques
- Team Management Experience
- Strong Computational Skills
- Data Entry Documentation
- Excel Spreadsheets
- Coding Proficiency
- Records Organization and Review
- Data Imports
- Review Documents
- CRM Software
- Client Advocacy
- Data Management
- Data Entry
- Database Management
- Microsoft Office
Timeline
Data Entry Specialist Contract
Pyramid Consulting Inc
11.2023 - 02.2024
Payments Specialist
Wix.com, Inc
10.2021 - Current
Administrative Assistant
Home Buyers Warranty
07.2021 - 11.2021
Administrative Assistant
CRST Lincoln Sales and Service
03.2020 - 07.2021
Administrative Clerk
Ampcus Agency/Toyota Financial
10.2018 - 03.2020
Insurance Photographer
Onsource
03.2017 - 01.2019
Claims Coordinator
Vspec
01.2017 - 07.2018
Insurance Claims Rep and IAA Rep
Safelite Solutions
10.2014 - 01.2017
Massage Therapy
Carlson College of Massage Therapy
Canton City School