Melissa Copp
Shrewsbury,PA
Summary
Proven skills in leading and developing high-performance radiology teams, writing and updating policies and managing day-to-day operations with a practiced and hands-on style. Knowledgeable about patient care standards and JACO requirements. Focused on capably handling administrative needs to maintain an efficient and smooth department.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Radiology Manager
GBMC Hospital
03.2020 - Current
- Leading a team of four separate areas within Radiology.
- Maintained Press Ganey scores over 92%.
- Wrote, implemented and managed radiology policies for areas of responsibility.
- Responsible for maintaining budget and ensuring a reduction in spending of 5% was achieved for the fiscal year.
- Lead three team leaders in new initiatives and meeting departmental goals through monthly one to one meeting.
- Maintaining all administrative tasks including, budget variances, SOW and patient safety.
- Obtained ACR accreditation for Vascular and General Ultrasound.
- Directed and motivated team of 52 professionals to deliver cost-effective and high-quality patient care.
- Superuser for our Shift Wizard scheduling system. Shift Wizard provides support for all departments within GBMC and Gilchrist.
Clinical Supervisor
GBMC Hospital
02.2006 - 03.2020
- Maintain adequate staffing in the CT department while balancing productivity
- Kronos timekeeping, onboarding staff, training CT staff, overseeing budget, weekly communication, staff meetings,and policy creation and upkeep.
- Investigate and respond to patient safety reports and continue to look for areas of improvement.
- Lead the team through a 6S Lean exercise within the CT department to reduce waist.
- Participated in two Kaizen events within the hospital and led the team through the changes as a result of these events.
- Implement new policies and educate staff on changes.
- Responded to crisis situations with calm and professional approach to optimize support.
- Facilitate hiring of qualified CT personnel by interview applicants and making recommendations for employment.
Team Leader
American Radiology
01.2001 - 02.2006
- Maintained communication with the radiologist to ensure exam quality was maintained.
- Met regularly with management about staffing concerns and provided input on evaluations.
- Was an integral part of the CT protocol committee during the installation of the for the new 64 slice scanner. Was also a part of the training for 3-D imaging.
- Mentored and guided employees to foster proper completion of assigned duties.
Staff Computed Tomography Technologist
John Hopkins Hospital
08.2000 - 12.2001
- Injected contrast for CT scans in accordance with department policy.
- Communicated with physicians, nurses and other team members concerning patient status, diagnoses and related information.
- Tended to physical and psychological patient preparation, calmly talking through procedures while positioning patients for scans and x-rays to alleviate nervousness or anxiety.
- Calibrated, maintained and troubleshot radiologic equipment to minimize operational downtime.
- Demonstrated competency in assessment and range of treatment indicated for patients of diverse demographics.
- Communicated clinical observations during CT scan examinations to the radiologist as needed.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Complied with department and hospital radiation and safety standards.
Education
Bachelor of Arts - Healthcare Administration
OTTAWA UNIVERSITY
Kansas City, KS2017
Certificate - Radiology
Lancaster General Hospital School of Radiology
Lancaster PA. 06.1992
Skills
- Capital Planning
- Team Meetings
- Medical Record Confidentiality
- Policy Updating
- EPIC Reporting
- Policy Writing
- Staffing Requirements
- Press Ganey Scores
- Leading Meetings
- Kronos Timekeeping
- Financial Management
Accomplishments
- Achieved 50% reduction in PACS errors by effectively working with departments to evaluate improvements in work flow.
- Collaborated with nursing leadership team in the development of updated work flow for orphaned EKG's.
- Led the Radiation Oncology team through policy, process, protocol and contrast training.
- Collaborated with CT team and the ED team to develop a new MFT role to increase the patient readiness.
Certification
ARRT (CT and Radiology) 2023 Maryland State licensure 2023 ASRT Current membership Venipuncture Training 1995 CPR Certification (August 2022)
Additional Information
- Licensure
Timeline
Radiology Manager
GBMC Hospital
03.2020 - Current
Clinical Supervisor
GBMC Hospital
02.2006 - 03.2020
Team Leader
American Radiology
01.2001 - 02.2006
Staff Computed Tomography Technologist
John Hopkins Hospital
08.2000 - 12.2001
Bachelor of Arts - Healthcare Administration
OTTAWA UNIVERSITY
Certificate - Radiology
Lancaster General Hospital School of Radiology
ARRT (CT and Radiology) 2023 Maryland State licensure 2023 ASRT Current membership Venipuncture Training 1995 CPR Certification (August 2022)
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