Melissa Corbin

Job Summary:

As a HR Support Advisor, you will serve as a primary point of contact for Team Members, assisting them with inquiries related to Payroll, Leave of Absence (LOA), Benefits, and Human Resources Operations (HR Ops). You will be responsible for triaging incoming requests, resolving Tier 1 issues, and escalating complex cases to Tier 2 departments. Your role will ensure that Team Members receive timely, accurate, and professional support to enhance their overall experience and satisfaction. Strong communication, problem-solving, and customer service skills are critical to your success in this role.

Essential Responsibilities:

First-Level Support:

· Respond to incoming calls and tickets from Team Members regarding Payroll, Benefits, LOA, and HR Ops inquiries.

· Provide Tier 1 support by addressing common issues such as paycheck inquiries, benefits enrollment questions, and LOA status updates.

· Use Workday and other HR systems to verify and update Team Member information, ensuring accuracy and completeness in records.

Issue Resolution:

· Diagnose Team Member issues by asking targeted discovery questions and gathering essential details.

· Identify opportunities to resolve problems at Tier 1 and escalate more complex issues to Tier 2 teams when appropriate.

· Follow up on escalated tickets, ensuring they are resolved within established time frames and keeping Team Members informed of progress.

Ticket Management:

· Accurately create, update, and manage tickets in ServiceNow, ensuring all relevant information is documented (e.g., Team Member details, department, issue description, actions taken).

· Investigate missing or incomplete information in Workday to ensure tickets are escalated with full context for swift resolution by Tier 2 teams.

· Ensure all tickets are closed with appropriate resolution details and follow up with Team Members to confirm satisfaction.

Collaboration & Communication:

· Collaborate with Tier 2 teams (Payroll, LOA, Benefits, HR Ops) to gather additional information, clarify processes, and facilitate a seamless resolution of escalated issues.

· Proactively communicate with Team Members, ensuring they are updated on the status of their inquiries and issues.

Continuous Improvement:

· Identify common themes in Team Member inquiries and offer suggestions for process improvements to enhance the overall experience.

· Stay current on company policies, procedures, and HR systems to ensure accurate and up-to-date information is provided to team members.

Requirements / Qualifications:

Education:

· High school diploma or equivalent required; an associate or bachelor’s degree in human resources, Business Administration, or a related field is preferred.

Experience:

· Previous experience in a customer service or HR support role, preferably within a corporate environment.

· Experience with HR systems (e.g., Workday) and ticketing systems is a plus.

Skills:

· Strong interpersonal and communication skills (both written and verbal) with a focus on providing excellent customer service.

· Ability to handle confidential information with discretion and professionalism.

· Problem-solving skills, with the ability to ask probing questions and gather essential details to resolve issues effectively.

· Time management and organizational skills to manage multiple inquiries and tickets simultaneously.

Technical Proficiency:

· Competence in using HR systems, especially Workday, for accessing and updating Team Member records.

· Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Other Qualifications:

· Ability to work independently and as part of a team in a fast-paced environment.

· Adaptability to changing procedures, policies, and system updates.

· Strong attention to detail and accuracy in handling inquiries and updating systems.

I also answer unemployment claims, as well as do VOE's for employees

• It is my job to answer or find answers for all employees regarding all benefits that Aspen Dental offers
• I was a contractor and my contract is up
• I have learned so much and absolutely love it
• I have learned many HIPPA laws and many company benefit arrangements
• I work remote and love that as well!!!!

• I managed the entire office which contained 3 businesses in 1 office
• I was the only one there
• I answered phones, dealt with all kinds of customers
• I handled all incoming and outgoing mail
• Customer service
• I placed orders for materials, and also did estimates for materials
• I sent out bills and billed all customers who ordered directly or indirectly
• I wrote checks, paid all the office bills, did mailings and much much more

• Mediated between workers and management to obtain additional resources or resolve disputes
• Coordinated production schedule and allocated resources to meet deadlines
• Conducted start-up meetings at beginning of each shift to communicate daily goals and obtain feedback from team members
• Reviewed previous day's production rates to identify problems, root causes, and ideal corrective actions
• Developed pre-shift plans for associate lineup and established daily targets for areas such as shipping and quality assurance
• Implemented regular equipment maintenance plans, troubleshot problems, and coordinated routine repairs
• Maintained group compliance with occupational safety and health mandates
• Inspected finished products to verify conformity to quality standards
• Moved products to the next station for further processing or packaging
• Measured and graded batches of raw materials to feed into production machinery
• Read and understood the production orders to complete accurate work and minimize wasted resources
• Packaged finished products into boxes, cartons and containers for shipping to customers
• Cleaned and organized work areas to remove safety hazards maintainability level of production errors