Melissa Cordero
Summary
Business Office/Administration with 10+ years of dynamic and motivated professionalism with a proven record of generating and building relationships, managing projects from concept to completion, knowledge of payroll/benefits and coaching individuals to success. Skilled in working with teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently and creating effective processes. Versatile Regional Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Regional Manager of Field Accounting
Prestige Care, Inc
06.2021 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members for 9 SNF Buildings
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Established and maintained operational standards for 9 locations.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- HRPC Trainer, supporter and reporter for 9 SNF buildings
- Working Medicare, Medicaid, Insurance claims and billing
- Policy Review/Updates with OAR and other Insurance changes in billing
- Monthly AR Meetings with Business Office Managers, Administrators, Regional Director of Rehab, and Regional Director of Financing
- Daily/Weekly meetings with Business Office Managers to review focus Items
- Lead monthly Business Office Manager/HRPC Meetings to review policy changes and updates.
Business Office Manager
Prestige Post Acute and Rehabilitation - McMinnville, OR
10.2017 - 06.2021
- Working Medicare, Medicaid, Insurance claims and billing
- Supporting other Prestige Facilities as needed
- Weekly AR meetings with Administrator
- PDPM/GG/NTA knowledge support
- AR/AP, Payroll and Benefits, Strong skills with Microsoft, Kronos, Shuster, Quickbooks
- Building customer rapport between staff and residents, Leadership
- Working in a fast pace environment with constant possible changes while managing a calm mentality.
Memory Care Administrator
Jennings McCall Center - Forest Grove, OR
02.2017 - 10.2017
- Managed Employees
- Evaluated, Admitted and Created care plans for Memory Care Residents
- Lead service plan meetings with families
- Knowledge of Oregon Administrative Regulations for RCF's and Assisted Living Facilities
- Marketing as needed for maintaining 92% and above census
- Schedule required training for staff monthly.
Business Office Manager
Jennings McCall Center - Forest Grove, OR
02.2014 - 02.2017
- Collected an uncollected AR balanced of over $200k
- Rebuilt the system in the Business Office
- Rebuilt rapport with residents and families
- Reestablished correct monthly billing to families and Long Term Care
- Strong skills in Microsoft, answering phones, faxing, multi-tasking/ problem resolutions and leadership.
Business Office Director/HR
Osprey Court - McMinnville, OR
04.2013 - 02.2014
- Rebuilt the Business Office system
- Administrator Assist/Human Resources
- New Hires, Interview process, AR/AP inputting and Payroll, Implemented training course for new recruits - speeding profitability.
Teller/Personal Banker
US Bank - Lebanon, OR
11.2009 - 04.2013
- Customer Service, Building rapport, New Accounts, Loans, Credit Card/Financial knowledge and meeting sales goals.
Education
BA in Finance – in progress -
Oregon State University
Business Administration associate degree -
Linn Benton Community College
01.2025
High School Diploma -
Lebanon High School - Lebanon, OR
01.2008
Skills
- Operations
- Staff Training and Development
- Strategic Planning
- Staff Management
- Goals and performance
- Human Resources Management
- Team Leadership
- Attention to Detail
- Decision-Making
- Training and coaching
- Policy Enforcement
- Teamwork and Collaboration
Certification
Administrator Certificate, 02/2017, 02/2021
Timeline
Regional Manager of Field Accounting
Prestige Care, Inc
06.2021 - Current
Business Office Manager
Prestige Post Acute and Rehabilitation - McMinnville, OR
10.2017 - 06.2021
Memory Care Administrator
Jennings McCall Center - Forest Grove, OR
02.2017 - 10.2017
Business Office Manager
Jennings McCall Center - Forest Grove, OR
02.2014 - 02.2017
Business Office Director/HR
Osprey Court - McMinnville, OR
04.2013 - 02.2014
Teller/Personal Banker
US Bank - Lebanon, OR
11.2009 - 04.2013
BA in Finance – in progress -
Oregon State University
Business Administration associate degree -
Linn Benton Community College
High School Diploma -
Lebanon High School - Lebanon, OR