MELISSA CORDOVA
Kansas City,Missouri
Summary
Driven professional with a proven track record at Oak Street Health and Accident & Injury Chiropractic, excelling in maintaining patient confidentiality and efficient data entry. Demonstrates advanced clerical knowledge and exceptional patient care, enhancing office efficiency by streamlining record-keeping processes. Skilled in collaborative teamwork and adept at managing high-volume patient interactions with confidentiality and precision.
Overview
11
11
years of professional experience
Work History
Patient Registration Coordinator
AdventHealth
09.2024 - Current
- Monitored daily operations, identifying areas for improvement and implementing necessary changes for better efficiency.
- Supported hospital-wide initiatives through active participation in meetings, committees, and special projects relating to patient access services.
- Expedited check-in procedures by designing a user-friendly electronic registration form for patients to complete prior to their appointments.
- Conducted regular performance evaluations of team members, offering constructive feedback aimed at fostering professional growth within the department.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Welcome Coordinator
Oak Street Health
07.2023 - Current
- Welcoming patients and guests
- Conducting visit check-in and assisting patients with required forms
- Collecting co-pays
- Updating patient information and making changes in electronic medical record platform
- Scheduling/rescheduling appointments within electronic medical records platform
- Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
- Managing faxes in the electronic fax platform
Chiropractic Assistant/Front Desk Receptionist
Accident & Injury Chiropractic
12.2018 - Current
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Sanitized, restocked and organized exam rooms and medical equipment
- Performed electric muscle stimulation, massage and mechanical traction
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
Application Reviewer
MAXIMUS FEDERAL SERVICE
06.2021 - 08.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Collaborated with team members to achieve target results
- Kept accurate records of customer support interactions using defined methods and tools
- Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal
- Enrolled customers in government funded programs
- Assisted in approving and denying applicants applications
CSR - Customer Service Representative
MAXIMUS FEDERAL SERVICE
04.2021 - 06.2021
- Provided primary customer support to internal and external customers
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Answered constant flow of customer calls with minimal wait times
- Answered product and service questions, suggesting other offerings to attract potential customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Collected customer feedback and made process changes to exceed customer satisfaction goals
Cashier Team Lead
CASH AMERICA
10.2014 - 12.2018
- Trained team members on cash register operation and cash handling
- Quickly and accurately counted drawers at start and end of each shift
- Communicated with customers and team members to solve problems
- Operated POS cash register and equipment to collect payments
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring
Education
High School Diploma -
Job Corps
01-2018
Skills
- Maintaining Confidentiality
- Efficient Data Entry
- Advanced Clerical Knowledge
- Employee Timesheet Processing
- Telephone Calls
- Patient Confidentiality
- Meetings
- File System
- Materials Preparation
- Sorting and labeling
- Data entry proficiency
- Record Keeping Abilities
- Patient confidentiality
- Insurance verification
- Healthcare software
- Appointment scheduling experience
- Eligibility determination
- Payment collection
- Multitasking and organization
- Adaptability and flexibility
- Phone and email etiquette
Languages
Spanish
Timeline
Patient Registration Coordinator
AdventHealth
09.2024 - Current
Welcome Coordinator
Oak Street Health
07.2023 - Current
Application Reviewer
MAXIMUS FEDERAL SERVICE
06.2021 - 08.2022
CSR - Customer Service Representative
MAXIMUS FEDERAL SERVICE
04.2021 - 06.2021
Chiropractic Assistant/Front Desk Receptionist
Accident & Injury Chiropractic
12.2018 - Current
Cashier Team Lead
CASH AMERICA
10.2014 - 12.2018
High School Diploma -
Job Corps
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