Hi, I’m
Melissa Cornacchio
Kennett Square,PA
Summary
A sales professional with proven ability to drive client satisfaction and revenue growth. Leveraged strategic account management and relationship-building to achieve significant business outcomes. Known for collaborative leadership and adaptability in dynamic markets, bringing skills in client communication and sales strategy to team.
Overview
23
years of professional experience
Work History
Marriott International, Inc.
Global Luxury Account Executive
02.2018 - 01.2025
Job overview
- Owned and built strong relationships with 12 of Marriott’s top financial, consulting and consumer product companies in tandem with global colleagues for the benefit of both the customer and luxury hotels
- Identified and overcame account obstacles prohibiting growth in revenue by discussing hotel opportunities and regaining trust by presenting actionable next steps and resolutions
- Achieved above 100% of annual goal consistently
- Planned and executed multiple unique east coast luxury events gaining hotel exposure to top NE luxury clients
- Partnered on updating and executing multiple corporate group contracts
- Presenting annual business reviews with global partners
- Quarterly luxury business reviews were presented sharing knowledge to key decision makers should account production show significant decreases year to date
The Ritz-Carlton Hotel Company - Multi-Property
Senior Account Executive
10.2010 - 02.2018
Job overview
- Consistently achieved beyond targeted goals annually - Awarded Chairmen’s award for total production 2012, 2014 and 2015 - Awarded President’s award for total production (156% to goal) in 2013 - Achieved Key Contributor ratings on 2012 and 2013 Leadership Performance reviews.
- Planned and executed multiple luxury Northeast customer events.
- Negotiated and facilitated the implementation of a Marriott International global contract for a top producing consulting account and 500+ of our luxury properties.
- Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
- Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
The Ritz-Carlton, Philadelphia
Group Sales Manager
10.2008 - 10.2010
Job overview
- Increased room night production within assigned territory by 129% in 2009 compared to 2008
- Grew NBA market share by gaining partnership from 6 new teams for the 2009/2010 season
- Tasked with targeting the entertainment industry and increased production 319% in 2009 from 2008
- Identified potential upsell opportunities within existing accounts by closely monitoring customer satisfaction levels and addressing concerns promptly.
- Developed key relationships with clients for long-term partnerships, resulting in repeat business and increased revenue.
- Created targeted sales presentations tailored to individual client needs, effectively communicating the value of products or services offered.
The Ritz-Carlton, Philadelphia
Catering Sales Manager
10.2007 - 10.2008
Job overview
- Personally responsible for surpassing an aggressive goal of $1.5 million annually
- Awarded Gold Level Sales award for achieving 127% of annual goal in 2008
The Ritz-Carlton Hotel Company - Multi-Property
Meetings and Special Events Manager
11.2004 - 10.2007
Job overview
- Responsible for the planning all hotel ownership, Ritz-Carlton corporate and top account events for hotel
- Creatively sold event experiences for social and corporate events during the pre-planning phase maximizing revenue
- Awarded Leader Of The Quarter and earned highest ratings on all Gallup surveys
- Responsible for adhering to corporate Labor Management Systems and inputting Labor Forecasting for all catering related departments
- Improved team efficiency by streamlining internal communication processes and providing clear direction on project priorities.
- Delivered memorable events by partnering closely with clients to understand their unique needs and preferences.
The Ritz-Carlton Hotel Company
Sous Chef
01.2002 - 11.2004
Job overview
- Managed a twenty-four hour kitchen, while taking on the responsibilities of Chef De Cuisine while the position was vacant for nine months.
- Employee Of The Quarter and recommended for Employee Of The Year.
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Mentored junior kitchen staff, fostering a collaborative work environment that improved overall team performance.
Education
Pennsylvania Institute of Culinary Arts , Pittsburgh, PA
Associate of Arts from Culinary, Business And Hospitality
01-2001
Skills
- Client relationship building and management
- Pipeline management
- Strategic selling
- New business opportunities
- Customer presentations
- Contract negotiation
Community Outreach
- Has sought opportunities throughout entire career to actively contribute to youth and military non-profit organization.
- As a family made and donated 100’s of lunches for local weekend food drives.
- Green Beret Foundation and SSG Alex Viola Foundation - Managed donations and merchandise sales for the Annual Memorial Car Show.
- Fairville Friends - Facilitating youth chef demonstrations within local schools.
- Creative Mentoring – Helping elementary students enhance their reading, social and comprehension skills.
- VEGGIE U - Increasing children’s awareness of healthy food options.
- Meals On Wheels – Delivering hot meals to seniors in the community.
Timeline
Global Luxury Account Executive
Marriott International, Inc.
02.2018 - 01.2025
Senior Account Executive
The Ritz-Carlton Hotel Company - Multi-Property
10.2010 - 02.2018
Group Sales Manager
The Ritz-Carlton, Philadelphia
10.2008 - 10.2010
Catering Sales Manager
The Ritz-Carlton, Philadelphia
10.2007 - 10.2008
Meetings and Special Events Manager
The Ritz-Carlton Hotel Company - Multi-Property
11.2004 - 10.2007
Sous Chef
The Ritz-Carlton Hotel Company
01.2002 - 11.2004
Pennsylvania Institute of Culinary Arts
Associate of Arts from Culinary, Business And Hospitality
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