Melissa Cornish

As a Technology Liaison at MetLife, I play a crucial role in bridging the gap between business and technology by providing strategic guidance and support for the implementation of onboarding customers. I actively engage with the customer and implementation team to understand their requirements and translate them into technical specifications, ensuring alignment with business objectives. Additionally, I proactively identify opportunities for process improvement and innovation, leading initiatives to enhance operational efficiency and drive digital transformation.

• Analyzed and summarized full claim file data to evaluate business performance metrics, identify trends, and improve customer experience
• Collaborated with cross-functional teams to ensure accuracy of claim records and compliance with Company, State, and Federal policies, procedures, and regulations
• Assisted development of Access database that provided management with an overview of key performance indicators
• Provide coaching and training as needed to management and team members to improve performance

• Provided individualized guidance and support to 14 associates to help overcome difficulties and support customer experience
• Collaborated with cross-functional teams to identify and resolve customer issues
• Reviewed and maintained customer service policies and procedures to ensure adherence to company standards
• Generated daily, weekly, and monthly metrics reports for management
• Managed new claim and inventory assignments and reviewed production results daily