Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Melissa Cornwell

Summary

Dispatcher with expertise in managing complex logistics and coordinating transportation services. Proven track record of enhancing dispatch efficiency and accuracy, leading to improved operational flow. Strong communication, problem-solving, and organizational skills utilized in high-pressure environments. Focused on ensuring timely and precise delivery schedules through effective communication with drivers, customers, and management.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Solera
Paducah, KY
07.2024 - Current
  • Demonstrated poise and professionalism under pressure, adeptly resolving tense situations.
  • Prepared and reviewed insurance-claim forms and related documents for completeness.

Shipping and Receiving Coordinator

Chep Usa
Hammond, LA
04.2024 - 06.2024
  • Prepared and processed shipping documents, including bills of lading and invoices.
  • Monitored warehouse material movement using advanced tracking systems.
  • Compared shipment contents with documentation to ensure accurate inventory records.

Dispatcher and Administrative Assistant

Pilot Thomas Marine, Economy Boat Store
Wickliffe, KY
04.2001 - 05.2022
  • Leveraged GPS technology and software to plan fuel, supply, and crew delivery schedules.
  • Dispatched pilots and tankermen based on estimated arrival times for vessel needs.
  • Coordinated crew boat pilot and deckhand for timely delivery of crew, mechanics, and supplies.
  • Utilized navigational maps, apps, Microsoft Word, Excel, and ACT logs for daily operations.
  • Verified personnel credentials with TWIC cards before boat departures.
  • Generated billing system reports and Excel status updates for senior management.
  • Maintained departmental records and databases through data entry and updates.
  • Ordered office supplies to ensure adequate inventory levels and operational efficiency.

Education

High School Diploma -

Reidland High School
Paducah, KY
05-1990

Undergraduate - Business Management

Southern New Hampshire University
Hooksett, NH

Skills

  • Customer service
  • Insurance claims processing
  • Data entry
  • Effective communication
  • Attention to detail
  • GPS technology
  • Inventory management
  • Crew coordination
  • Time management
  • Microsoft Excel
  • Office supply management
  • Record keeping
  • Map reading
  • Training new hires
  • Excellent communication
  • Database management
  • Verbal and written communication
  • Customer file maintenance
  • Routing orders
  • Dispatching procedures
  • Multitasking Abilities

References

References available upon request.

Timeline

Customer Service Representative

Solera
07.2024 - Current

Shipping and Receiving Coordinator

Chep Usa
04.2024 - 06.2024

Dispatcher and Administrative Assistant

Pilot Thomas Marine, Economy Boat Store
04.2001 - 05.2022

High School Diploma -

Reidland High School

Undergraduate - Business Management

Southern New Hampshire University

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