Melissa Cornwell
Mayfield,KY
Summary
Experienced professional with expertise in office administration, customer service, organization, data entry, and personal care assistance. Skilled in maintaining files, databases, and providing support to clients and their families. Flexible and adaptable to remote work environments. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
23
23
years of professional experience
Work History
Administrative Coordinator, Shipping and Receiving
Chep Usa
04.2024 - 06.2024
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Assisted management with special projects to complete all tasks by deadlines.
- Prepared detailed documents and reports in adherence administrative processes.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
Personal Care Assistant
Active Day
12.2022 - 02.2024
- Assisting clients with personal hygiene tasks, providing support with mobility and transfers, assisting with meal preparation and feeding, assisting with exercises and physical therapy, maintaining a clean and organized living environment, offering companionship and emotional support, communicating effectively with clients and their families
Office Clerk
PTL Marine
04.2001 - 05.2022
- Assist with general office tasks, organize and maintain files, data entry and database management, provide customer service and answer inquiries, order and maintain office supplies, prepare and distribute reports, assist with billing and invoicing, sort and distribute mail and packages, accounts receivable, accounts payable, inventory management, spreadsheets, Microsoft Excel
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
Education
High school diploma -
Reidland High School
Paducah, KYSkills
- Time management
- Bookkeeping
- Accounts Receivable
- Accounts Payable
- Administrative Experience
- Data Entry
- Microsoft Excel
- Office Management
- General Ledger Accounting
- Microsoft Word
- Personal Assistant Experience
- Supervising Experience
- Time Management
- File Organization
- Office Administration
- Document Management
- Inbound phone call handling
Timeline
Administrative Coordinator, Shipping and Receiving
Chep Usa
04.2024 - 06.2024
Personal Care Assistant
Active Day
12.2022 - 02.2024
Office Clerk
PTL Marine
04.2001 - 05.2022
High school diploma -
Reidland High School