Overview
Work History
Education
Skills
Work Preference
Timeline
Generic

Melissa Correia

Senior Executive Recruiter/Customer Service Representitive
West Palm Beach,FL

Overview

20
20
years of professional experience

Work History

Senior CSR/Senior Recruiter

SR Clarke Consulting Services
01.2018 - Current
  • Sourcing candidates online using multiple different programs and sites
  • Creating and updating job ads and maintaining their freshness on multiple job sites
  • Sourcing candidates from job sites and Linkedin as well as our ATS, Top Echelon
  • Speaking with potential candidates for each individual position, ensuring they are a good fit for our client
  • Interviewing candidates on the phone, in person or via video
  • Prepping candidates for an interview with the client
  • Ensuring they are prepared for their interview
  • Working with a candidate when an offer is made
  • Ensuring both the candidate and client are in agreement with everything before the offer is accepted and signed
  • Conduction background checks as well as reference checks for clients on candidates they are interested in
  • Sourcing clients and maintaining a relationship with them
  • Working with a potential client to bring them in and sign a fee agreement with the company
  • Meeting with new clients to understand their needs and positions available
  • Writing up new job orders and sharing with the team
  • Managing a team of up to 6 recruiters and 9 clients at one time.
  • Implemented feedback surveys to gauge customer satisfaction levels, using data to drive continuous improvement initiatives.
  • Consistently met or exceeded monthly performance metrics, including call quality scores and average handle times.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
  • Conducted regular performance evaluations for CSR team members, identifying areas of improvement and recommending targeted coaching plans.
  • Collaborated with cross-functional teams to ensure seamless resolution of customer issues, resulting in better overall service experience.
  • Partnered with HR team to align recruitment strategies with company goals.
  • Engaged candidates throughout recruitment process by providing timely updates.
  • Sourced top-tier candidates by implementing targeted outreach strategies.
  • Identified emerging talent pools to expand sourcing channels.
  • Monitored recruitment metrics to assess effectiveness of sourcing strategies.
  • Monitored competitor hiring practices to inform recruitment strategies.
  • Maintained up-to-date knowledge of industry trends and labor market data to inform recruitment strategies accordingly.
  • Enhanced candidate pipeline by utilizing various sourcing strategies, including social media, networking events, and job postings.
  • Conducted thorough candidate screenings, resulting in higher quality interviews and placements.
  • Fostered positive candidate experiences through transparent communication throughout the recruiting process.
  • Operated and maintained applicant tracking and candidate management systems.
  • Assisted hiring managers in creating accurate job descriptions that accurately reflected role requirements and attracted qualified applicants.

Operations Manager

Resolve Holdings
09.2015 - 12.2017
  • Day to day functions of office
  • Hiring, interviewing and vetting of employees
  • Background checks and drug testing of new employees
  • Kept track of sick, vacation & holiday time
  • Calculated and paid commissions monthly
  • Payroll for company of 31 employees and advisers
  • Setting up of new advisers and employees with new employee paperwork, logins for all programs used
  • AR and AP for company
  • Saved company over $1000 in phone bills by mainstreaming the phone services
  • Also personal assistant to the President of company Performed many personal requests for him including anything from bills to helping find a nanny or travel to and from school for his daughter, or travel arrangements)
  • Ordered & maintained accurate record supplies for 2 offices
  • Cleaned and kept stocked the employee lunchroom

Office Manager

Presentation Dynamics
07.2005 - 08.2015
  • Day to day functions of office
  • Setting up appraisal packets
  • Pulling comps for properties
  • Payroll for company of 10
  • Travel itineraries for President Setting up hotels, airfare

Education

Bachelors - Childhood

Quincy College
June 1999

Skills

  • My skills include the ability to conform to virtually every situation Fast paced multitasking while ensuring
  • Accuracy and proficiency

Training and mentoring

Escalation handling

CRM software expertise

Customer retention strategies

Strong interpersonal skills

Customer service

Problem-solving

Time management

Multitasking and organization

Critical thinking

Team collaboration

Active listening

Adaptability and flexibility

Verbal and written communication

Creative problem solving

Decision-making

Problem resolution

Relationship building

Customer relations

Microsoft Excel

Computer proficiency

Task prioritization

Client relations

Appointment scheduling

Team development

Follow-up skills

Prioritization

Customer relationship management (CRM)

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Career advancementWork-life balanceHealthcare benefitsWork from home optionCompany Culture

Timeline

Senior CSR/Senior Recruiter

SR Clarke Consulting Services
01.2018 - Current

Operations Manager

Resolve Holdings
09.2015 - 12.2017

Office Manager

Presentation Dynamics
07.2005 - 08.2015

Bachelors - Childhood

Quincy College

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Melissa CorreiaSenior Executive Recruiter/Customer Service Representitive