Melissa Corriher
Woodleaf,NC
Summary
Proven Pharmacy Technician and Specialty Merchandise Associate at Food Lion, adept in inventory management and customer service. Excelled in enhancing pharmacy workflow and retail operations, demonstrating exceptional problem-solving and team collaboration skills. Achieved significant improvements in service quality and inventory accuracy, contributing to a positive shopping experience.
Overview
27
27
years of professional experience
Work History
Pharmacy Technician
Food Lion Pharmacy
04.2010 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Specialty Merchandise Associate
Food Lion Grocery
04.1998 - 04.2010
- Organized merchandise on shelves to maintain a clean and attractive display.
- Assisted customers with product inquiries to enhance shopping experience.
- Provided excellent customer service by addressing questions and concerns.
- Assisted in inventory management to ensure product availability.
- Supported sales floor operations by maintaining product displays.
- Managed inventory levels to prevent stockouts and overstock.
- Stocked shelves to ensure product availability for customers.
- Enhanced customer experience with friendly and helpful service.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
- Built end caps and aisle displays to highlight products and support latest promotions.
Education
GED -
West Rowan High School
Mount Ulla, NC06-1993
Skills
- Problem-solving skills
- Team collaboration
- Workflow optimization
- Inventory management
- Customer service
- Retail operations
- Inventory control
Timeline
Pharmacy Technician
Food Lion Pharmacy
04.2010 - Current
Specialty Merchandise Associate
Food Lion Grocery
04.1998 - 04.2010
GED -
West Rowan High School
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