Melissa Corson
Fort Worth,TX
Summary
Hardworking and passionate job seeker with strong communication skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Landstar Agent /Operations Department
Landstar
06.2016 - Current
- I am the liaison between people who have freight and people who have capacity to move freight
- Book freight for drivers, type up and email their freight bill to them
- Dispatch, calling shippers and receivers and arrange a smooth transaction between drivers and them
- Research and cold call potential customers
- Keeping up with the ever changing freight market, understanding where there is freight and where there is capacity is key to being successful.
- Make appropriate updates and solve /report issues as they arise
Manager
Fish Window Cleaning
03.2011 - 05.2016
- Started as a window cleaner then became the admin, then became the operations manager in less then 2 years, was also the Sales Manager
- During the time I was operations manager business increased by 12%, which meant we serviced over a million dollars and were named Franchisee of the year along with several other awards
- As sales manager I was in charge of hiring and training sales people
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- I worked one on one with the new hires, going out on 'hot leads' to give estimates to potential customers and hopefully close it, otherwise teaching them the power of following up if we did not close the sale at time of estimate.
Front desk receptionist
Park Central Hotel
04.2006 - 03.2011
- Answer calls and book reservations
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Education
TCC Northwest
Skills
- Problem-solving skills
- Positive Attitude
- Customer service abilities
- Clear Communication
- Computer Skills
- Adaptability and Flexibility
- Training and Development
- Sales
- Management
Timeline
Landstar Agent /Operations Department
Landstar
06.2016 - Current
Manager
Fish Window Cleaning
03.2011 - 05.2016
Front desk receptionist
Park Central Hotel
04.2006 - 03.2011
TCC Northwest
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