Melissa Cortez
Prague,OK
Summary
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Overview
15
15
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Prague Police Department
09.2015 - Current
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Contributed to public safety initiatives by accurately relaying critical information regarding potential threats or hazards during emergencies.
- Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
Meat Market Manager
Beachler's
08.2009 - 09.2015
- Educated customers on various cuts of meat, cooking techniques, recipes leading to an enhanced shopping experience.
- Optimized staff productivity through effective task delegation, performance evaluations, and constructive feedback sessions.
- Maximized revenue potential by cross-selling complementary products such as seasonings and marinades.
- Increased operational efficiency by streamlining processes, reducing redundancies, and implementing time-saving technologies.
Education
No Degree - Paralegal Certificate
OSU
Stillwater02.2024
Social Service -
UNLV
Las Vegas, NV05.1993
Skills
- Emergency Medical Instruction
- Works Well Under Pressure
- Map reading skills
- Problem-Solving
- Information Gathering and Relay
- Database Queries
- Information intake
- Call Management
- Crisis Management
Affiliations
- NALA
Certification
- CTO - Communications Training Officer
- PST - Public Safety Telecommunicator
- Paralegal Certified
- Criminal Law Certification
Additional Information
References
Available on Request
Timeline
911 Dispatcher
Prague Police Department
09.2015 - Current
Meat Market Manager
Beachler's
08.2009 - 09.2015
No Degree - Paralegal Certificate
OSU
Social Service -
UNLV