Melissa Cortez

Martin, Pringle, Oliver, Wallace & Bauer, L.L.P.

03.2000 - Current

Collection of commercial and consumer debt in compliance with FDCPA and other applicable regulations.
Oversee the day-to-day operations of the Collection Department and implement new procedures when necessary to improve the efficiency of department operations.
Responsible for initiating debtor contact to negotiate payments and settlements and oversee payment posting.
Draft correspondence to various parties and pleadings for filing.
Keep accurate records throughout the collection process to ensure coherence and legal compliance.
Communicate with court clerks and Judges’ Administrative Assistants to schedule hearings.
Manage and schedule appointments and hearings on attorney’s calendar.
Facilitate communication and coordination between clients and out of state counsel promptly.
Review client bills and trust accounts to ensure accuracy.
Provide training and mentorship to collection staff.
Use a multitude of skip tracing resources to locate debtor assets and address for successful recovery of the debt.

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