Melissa Cowman
Toms River,NJ
Summary
Professional with strong background in office operations, adept at managing patient schedules, handling billing and insurance processes, and ensuring smooth front-office workflow. Known for fostering collaborative team environment and consistently achieving operational goals. Reliable and adaptable, with expertise in customer service, appointment coordination, and administrative tasks.
Overview
38
38
years of professional experience
Work History
Hygiene Director
Point Pleasant Dental Spa
Pt Pleasant, NJ
04.2023 - Current
- Developed and implemented operational protocols to enhance patient care efficiency.
- Led team training initiatives to improve service delivery and staff performance.
- Streamlined appointment scheduling processes, reducing patient wait times significantly.
- Managed inventory of office supplies, optimizing stock levels and reducing waste.
- Collaborated with dental professionals to integrate new technologies into practice operations.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Developed training materials for new receptionists, improving onboarding efficiency and knowledge transfer.
- Managed front desk operations, greeting visitors and directing inquiries to appropriate departments.
- Confirmed appointments, communicated with clients, and updated patient records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Diagnosed machinery issues, which included paper jams and handled basic maintenance tasks.
- Coordinated incoming and outgoing mail, ensuring timely distribution across departments.
Dental Assistant/Dental Office Manager
Princeton Prosthodontics
Princeton, NJ
08.1988 - 04.2023
- Assisted in patient care by preparing treatment rooms and ensuring necessary tools are sterilized and accessible.
- Educated patients on post-treatment care and oral hygiene practices to promote recovery and health.
- Collaborated with dental team to streamline appointment scheduling and improve patient flow efficiency.
- Maintained accurate patient records using digital systems, enhancing information accessibility for clinical staff.
- Implemented new procedures for inventory management, reducing costs associated with dental supplies procurement.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
Education
High School Diploma -
Hamilton High West
Trenton, NJSkills
- Verbal and written communication
- Decision-making
- Strategies and goals
- Issues resolution
- Rules and regulations
- Insurance verification
- Document preparation
- Payment & Billing processing
- Excellent multitasking capability
- Punctual and reliable
- Phone and email etiquette
Timeline
Hygiene Director
Point Pleasant Dental Spa
04.2023 - Current
Dental Assistant/Dental Office Manager
Princeton Prosthodontics
08.1988 - 04.2023
High School Diploma -
Hamilton High West