MELISSA COX
Helendale,CA
Summary
Hard-working, multi-tasker with outstanding telephone, scheduling and people skills. Reliable and competent with customer service skills. Twenty years experience in administrate support and customer service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Phlebotomist Intern
Dr. Mikes Clinic
Hesperia, CA
08.2021 - Current
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Used personal protective equipment correctly to protect coworkers and patients.
- Reviewed patient records for accuracy and completeness.
- Packaged and shipped specimens to central lab daily.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Organized daily work based on collection priority.
- Monitored patients for reactions and verified sample quality.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
PSE
San Bernardino County Fire
Upland, CA
01.2018 - 03.2020
- Answer and direct all incoming calls
- Assist and provide information when interacting with public
- Open and distribute incoming mail
- Scan and save bills in Mainfire
- SAP
- Outlook. Excel, Word
- Accounts payable
- Telestaff
- Visinet
- Audit accounts receivables
- Filing
- Schedule Public events, ride Along's
- Order office supplies through Staples
Office Manager
Nail Supplies Unlimited
Anaheim, CA
01.2009 - 08.2016
- Oversee inventory and office supply purchases Train new employees on programs and data entry software Liaised with vendors to order and maintain inventory of all Nail Products ( OPI, Creative Nail Designs, Tammy Taylor, Young Nails) Take incoming Phone calls and online sale Orders Stock and keep warehouse organized with products Greet customers and ascertain what each customer wants or needs Open and close cash register, performing tasks such as counting money, separating charge slips , balancing cash register and depositing money at bank, Maintain knowledge of current promotions, policies regarding payment and exchanges Watch for and recognize security risks and theft and know how to prevent and handle these situations Perform accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations
Sales Support Coordinator/Order Processing
Creative Touch Interiors
Temecula, CA
01.2003 - 01.2006
- Receive and process incoming work orders Compile, sort, and verify accuracy of data Enter data from documents into spreadsheet and shared drive Route orders to specified departments/Builders Prepare contracts Research and troubleshoot any issues Builders may have regarding particular orders
Designer Assistant
Creative Touch Interiors
Temecula, CA
01.2003 - 01.2006
- Oversaw inventory and office supply purchases Calculate and enter commissions for designers Prepare contracts Route orders to specified department/Builders Research and troubleshoot any issues Builders have regarding particular orders Receive and process incoming work orders Enter data from source documents into spreadsheet and shared drive Assist Designers
- Performed duties effectively and without supervision
Education
Phlebotomy
AUMT
Victorville, CA10.2021
High School Diploma -
Temecula Valley High School
Temecula,CA1994
Skills
- Venipuncture / Capillary Blood Collection
- Empathetic Customer Service
- Excellent Communication skills
- Specimen Preparation
- Medical Records Data Entry / Coding
- Insurance / Payment Processing
Certification
- NHA Certified Phlebotomy Technician - Eff Date: 05/06/2021 Certification #F5P4Y9F8
- AUMT Institute Certificate of Completion in Phlebotomy Technician 1 Course. Start Date: 03/10/2021 End Date: 10/25/2021
- Licensed Phlebotomy Technician 1 - 03/10/ 2021 - 10/25/ 2021 License #CPT-02224101 / Start Date: 01/28/ 2022 Expiration Date: 01/27/2024
- CPR/AED American Heart Association Certified. Effective Date: 02/06/2020
Timeline
Phlebotomist Intern
Dr. Mikes Clinic
08.2021 - Current
PSE
San Bernardino County Fire
01.2018 - 03.2020
Office Manager
Nail Supplies Unlimited
01.2009 - 08.2016
Sales Support Coordinator/Order Processing
Creative Touch Interiors
01.2003 - 01.2006
Designer Assistant
Creative Touch Interiors
01.2003 - 01.2006
Phlebotomy
AUMT
High School Diploma -
Temecula Valley High School
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