Melissa Cox
North Brunswick,New Jersey
Summary
Compassionate healthcare professional with years of experience in patient care and medical coordination. Skilled in supporting patients, managing care needs, and ensuring positive outcomes. Strong communicator with a solid understanding of healthcare systems and patient confidentiality.
Overview
13
13
years of professional experience
Work History
Hospice Admissions Coordinator
Grace Hospice
09.2021 - Current
- Meet the physical, medical, psychosocial, emotional and spiritual needs of hospice patients and families facing terminal illness and bereavement
- Provide coordination of care, ensure continuous assessment of each patients and family’s needs and implementation of the interdisciplinary plan of care
- Knowledge of hospice eligibility requirements
- Appropriately identifies/utilizes resources, referrals such as PT, OT, Home Health, Dietary, Pharmacy, Supplies, Home Medical Equipment, and other visits/consults
- Completes documentation at the time of the event and at the location of care unless otherwise directed
- Provides education and training to patients, families, caregivers and referral sources in the care of the patient, including pain management
- Participates in patient care meetings as assigned
Medical Case Manager
Interfaith-RISE
08.2016 - 09.2021
- Assessed patients’ medical, psychological, and social needs to develop individualized care plans
- Coordinated with interdisciplinary teams, including physicians, nurses, social workers, and other healthcare professionals, to ensure seamless care delivery
- Monitored patients’ progress and made necessary adjustments to care plans based on evolving needs
- Educated patients and their families about treatment options, benefits, and resources available
- Managed referrals to specialists, support services, and community resources
- Advocated for patients in dealing with insurance companies to ensure access to necessary treatments and services
- Facilitated communication between healthcare providers, insurers, and patients to resolve issues related to treatment plans, claims, and coverage
- Provided emotional and practical support to patients, helping them navigate healthcare systems and cope with the challenges of chronic or complex illnesses
- Maintained accurate and up-to-date patient records and documentation, complying with HIPAA and other regulatory standards
Health Care Service Representative
Conduent
08.2013 - 08.2016
- Acted as a liaison between patients and healthcare providers, answering inquiries and addressing concerns regarding medical services, insurance coverage, and billing issues
- Processed insurance claims, verified benefits, and resolved issues related to patient coverage and medical billing
- Assisted patients in navigating their healthcare benefits, explaining coverage options, treatment plans, and insurance processes
- Managed patient records, ensuring accurate and up-to-date documentation in compliance with HIPAA and other privacy regulations
- Provided information on healthcare services, referrals, and resources available to patients, ensuring they received timely and appropriate care
- Supported the scheduling of appointments, referrals, and follow-up care, ensuring smooth coordination between patients and healthcare teams
- Responded to patient complaints or concerns, resolving issues efficiently to enhance patient satisfaction and maintain a positive healthcare experience
- Worked with interdisciplinary teams to communicate patient needs and ensure continuity of care
Patient Care Technician
Saint John’s Episcopal Hospital
07.2011 - 08.2013
- Assisted with daily patient care, including bathing, grooming, feeding, and mobility assistance, ensuring patient comfort and dignity
- Monitored and recorded vital signs (blood pressure, pulse, temperature, respiration rate) and reported changes to nursing staff
- Assisted in the collection of specimens (urine, blood, etc.) for lab testing, following infection control protocols
- Provided support during medical procedures, including preparation of patients and equipment
- Observed patients for changes in condition and provided timely reports to nurses and physicians
- Assisted in the positioning, transferring, and ambulation of patients to prevent pressure ulcers and promote mobility
- Helped patients with personal hygiene and daily activities such as eating, dressing, and using the restroom
- Maintained a clean and safe patient environment by following hospital protocols for infection control and sanitation
- Provided emotional support and comfort to patients and their families, addressing concerns and ensuring their needs were met
- Managed and organized patient care supplies, ensuring availability and proper storage
- Documented patient care activities, vital signs, and any changes in condition in electronic health records (EHR) or paper charts
Education
LPM Program -
Medgar Evers College
Brooklyn, New YorkHigh School Diploma -
Beach Channel High School
New York, NY06-2011
Skills
- Decision Making
- Creative Thinking
- Positive Attitude
- Problem Solving
- Time Management
- Crisis Intervention
- Active Listening
- Medical admissions processes
- Client relations
- Strong organization
- Communications
- Data Entry and Analysis
Timeline
Hospice Admissions Coordinator
Grace Hospice
09.2021 - Current
Medical Case Manager
Interfaith-RISE
08.2016 - 09.2021
Health Care Service Representative
Conduent
08.2013 - 08.2016
Patient Care Technician
Saint John’s Episcopal Hospital
07.2011 - 08.2013
LPM Program -
Medgar Evers College
High School Diploma -
Beach Channel High School
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