Melissa Cox
Baltimore,MD
Summary
Detail-oriented Administrative and Operations Assistant recognized for enhancing productivity and ensuring efficient task completion. Proficient in time management, data entry, and customer service, with hands-on experience using Shopify, Square, WooCommerce, Klaviyo, and Canva. Demonstrates strong communication, problem-solving, and adaptability skills to facilitate seamless office operations and foster positive relationships.
Overview
12
12
years of professional experience
Work History
Executive Assistant/Operations Assistant
Charm City Hemp
, USA
06.2020 - 11.2025
- Managed e-commerce and retail storefront product inputs and inventory in Shopify, Square, and WooCommerce.
- Created and implemented marketing campaigns using Canva and Klaviyo to increase brand awareness, customer engagement, and drive revenue growth.
- Managed scheduling, training and inventory control.
- Helped direct day-to-day operations by spearheading the implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Monitored and improved the efficiency of processes, team performance, and customer service.
NASM Certified Personal Trainer
04.2020 - 04.2022
- Designed personalized fitness programs for diverse client needs and goals.
- Conducted assessments to evaluate clients' fitness levels and progress.
- Provided general guidance on nutrition and lifestyle changes to enhance training results.
- Demonstrated proper exercise techniques to ensure safety and effectiveness, and educated clients about injury prevention and recovery strategies during workouts.
- Attended continuing education seminars or workshops related to fitness or health topics.
- Demonstrated proper exercise techniques to ensure safety and effectiveness, and suggested exercise modifications when necessary to avoid strain and injury.
Product Specialist
Garden of Life
02.2014 - 07.2020
- Consistently met and exceeded sales quotas and performance goals.
- Worked with the Territory Sales Manager to improve brand visibility, increasing product sell-in and sell-through.
- Educated customers and staff on the advantages of Garden of Life products and recommended tailored solutions.
- Coordinated and participated in promotional activities and brand events.
- Trained new specialists in the Mid-Atlantic territory to present Garden of Life products.
- Maintained up-to-date knowledge of industry trends and competitor products.
- Encouraged store staff to favor Garden of Life products through strong relationship building.
Education
Associate of Science -
Northern Virginia Community College
03.2010
Skills
- Product inventory management
- Marketing campaign implementation
- Effective time management
- Consumer engagement strategies
- Adaptability to change
- Problem-solving
- Strong relationship-building and management abilities
- Analytical thinking
- Strong verbal and written communication
- Administrative coordination
Affiliations
- Mom to 8-year-old identical twins
- Love to crochet and knit in my spare time!
Timeline
Executive Assistant/Operations Assistant
Charm City Hemp
06.2020 - 11.2025
NASM Certified Personal Trainer
04.2020 - 04.2022
Product Specialist
Garden of Life
02.2014 - 07.2020
Associate of Science -
Northern Virginia Community College