Melissa Craig
Pittsburgh,PA
Summary
Dedicated Client Advisor with with experience including overseeing a wide range of plans, including medical, dental, vision, life, disability and other benefit programs. Successful background as first point of contact for employee-related issues. Demonstrated success in maintaining HRIS systems for clients as it relates to benefits and HR.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Advisor
Kuzneski Insurance Group
06.2021 - Current
- Manage book of business of over 100 clients that ranged from 2-900 employees that fell under Fully Insured, Level-Funded and Self-Funded medical plans.
- Present talks to human resources professionals and C-level executives about available services and benefits of different plans along with cost sharing strategies.
- Manage design, implementation and ongoing management of various employee benefits programs while working with vendors, providers and partners.
- Audit benefit programs and agreements to optimize service delivery.
- Developed and maintained strong relationships with clients to maximize satisfaction.
Benefit Advocate/Technology Support Associate
Kuzneski Insurance Group
05.2021 - 06.2022
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Assisted with developing comprehensive benefits packages to improve employee satisfaction and retention.
- Evaluated and settled complex insurance claims in strict timeframes.
- Checked and managed benefits enrollments and open enrollments with HRIS systems.
- Led technology roadmapping with clients which included assisting with implementations, setting up payroll, time and attendance, PTO, 401(k) integrations and more with systems like Ease, Rippling, Gusto, Zenefits and BerniePortal.
Human Resources Coordinator
Kuzneski Insurance Group
10.2019 - 05.2021
- Assisted with recruitment processes by posting job ads, filtering applications, scheduling interviews, assisting in interview processes and drafting offer letters.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Organized welcome packages and icebreakers to get new hires quickly up to speed with colleagues and company details
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Maintained human resources information systems like JazzHR and Mineral internally but also externally for clients.
Student Fundraiser
Indiana University Of Pennsylvania
08.2017 - 04.2020
- Successfully raised $13,000+ dollars for Indiana University of Pennsylvania for multiple initiatives around campus.
- Updated alumni information and keyed contact details into database, maintaining high levels of accuracy.
- Attended events to develop professional network of potential donors.
- Strategized with team members to manage budget and synchronize volunteer efforts to boost funding initiatives.
- Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
Education
Bachelor of Science - Human Resources Management
Indiana University of Pennsylvania
Indiana, PA05.2020
Bachelor of Science - Supply Chain Management
Indiana University of Pennsylvania
Indiana, PA05.2020
Skills
- Relationship Management
- Strategic Planning
- Benefits Explanation
- Written and Oral Communication
- Problem-Solving
- Planning and Coordination
Certification
- Group Benefits Associate, International Society of Certified Employee Benefits Specialists - September 2021
- Account Manager Academy, Genuine Shift - July 2022
- Six Sigma Yellow Belt, Insource Solutions - May 2019
- Microsoft Excel Certified, Indiana University of Pennsylvania - April 2019
Timeline
Client Advisor
Kuzneski Insurance Group
06.2021 - Current
Benefit Advocate/Technology Support Associate
Kuzneski Insurance Group
05.2021 - 06.2022
Human Resources Coordinator
Kuzneski Insurance Group
10.2019 - 05.2021
Student Fundraiser
Indiana University Of Pennsylvania
08.2017 - 04.2020
Bachelor of Science - Human Resources Management
Indiana University of Pennsylvania
Bachelor of Science - Supply Chain Management
Indiana University of Pennsylvania
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