Melissa Cramer
Chicago,IL
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
Work History
Bartender
Taratsa Hospitality
06.2025 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Built relationships with vendors to manage orders and negotiate costs.
Coquette
Bonhomme
06.2023 - 06.2024
- Proven ability to learn quickly and adapt to new situations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proven ability to develop and implement creative solutions to complex problems.
- Learned and adapted quickly to new technology and software applications.
Personal Nanny
Personal Employer
07.2023 - 02.2024
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Organized activities that enhanced children's physical, emotional, and social well-being.
- Assisted with light housekeeping duties as well as running errands.
- Identified warning signs of emotional and developmental problems in children.
Server
Carson's Rib and Steakhouse
07.2023 - 02.2024
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Lead Daycare Teacher
Risen Savior Lutheran Church and School
12.2022 - 06.2023
- Resolved staff and parent disputes through constructive problem-solving techniques.
- Implemented curriculum to enhance classes with learning-focused activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
Kindergarten Assistant
Risen Savior Lutheran Church and School
02.2021 - 06.2023
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Instructed children between ages 4 and 6 on mathematical basics.
- Encouraged and prepared students to become independent readers through systematic, multi-sensory instruction in phonemic awareness and decoding skills.
- Collaborated with instructors to develop engaging lesson plans.
Marketing Specialist
TTEC - Assigned to Google
12.2018 - 12.2021
- Created and distributed surveys for data collection and analysis.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Assembled reports and presentations to share insights and recommendations with stakeholders.
- Generated reports to support development and implementation of marketing plans.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
Lead Generator
Diamond Resorts
06.2017 - 06.2019
- Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
- Scheduled sales appointments to discuss products and services and to close qualified leads.
- Developed and maintained lasting customer relationships through quick turnaround and strong communication skills.
- Reached out to prospective customers using effective social media, research skills, and networking events.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Utilized sales techniques to build customer interest and close sales.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Collaborated with marketing teams to develop and execute promotional strategies.
Receptionist
Leslie's Pool Supplies
03.2015 - 06.2017
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Verrado High School
Buckeye, AZSkills
- Marketing knowledge
- Integrated marketing technique
- Developmental needs
- Social-emotional learning
- Positive reinforcement
- Team collaboration
- Critical thinking
- Data entry
- Networking
- Customer service
Timeline
Bartender
Taratsa Hospitality
06.2025 - Current
Personal Nanny
Personal Employer
07.2023 - 02.2024
Server
Carson's Rib and Steakhouse
07.2023 - 02.2024
Coquette
Bonhomme
06.2023 - 06.2024
Lead Daycare Teacher
Risen Savior Lutheran Church and School
12.2022 - 06.2023
Kindergarten Assistant
Risen Savior Lutheran Church and School
02.2021 - 06.2023
Marketing Specialist
TTEC - Assigned to Google
12.2018 - 12.2021
Lead Generator
Diamond Resorts
06.2017 - 06.2019
Receptionist
Leslie's Pool Supplies
03.2015 - 06.2017
Verrado High School
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