Melissa Cravens
Stanford,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
30
30
years of professional experience
Work History
Server/Bartender
Mordecai’s
Springfield
05.2023 - 07.2024
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service to ensure satisfaction.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
School Counselor
Casey County School District
Liberty, KY
09.2002 - 06.2024
- Collaborated with teachers to develop strategies for improving student performance in the classroom.
- Served as a liaison between schools, families, agencies and other stakeholders involved in providing appropriate supports for students.
- Developed individualized learning plans for students with special educational needs.
- Coordinated crisis interventions for students facing difficult life situations.
- Assisted families in understanding resources available within the community to address their needs.
- Created referral networks with outside mental health professionals for additional support services when needed.
- Monitored attendance records and identified patterns of absenteeism that may indicate underlying issues requiring attention.
- Provided individual and group counseling sessions to students in order to discuss academic, social and emotional issues.
Teacher
Casey County School System
Liberty, KY
09.1994 - 07.2007
- Maintained accurate records of student attendance, grades, assessments, discipline referrals and other pertinent information.
- Attended professional development workshops focused on curriculum alignment, assessment tools, teaching strategies.
- Developed creative lesson plans that incorporated technology and differentiated instruction for all levels of learners.
- Conducted parent-teacher conferences to discuss student progress and provide feedback.
- Created a safe classroom environment conducive to learning by enforcing school rules and regulations.
Education
MA Ed. In Elementary Education -
Western Kentucky University
Bowling Green, KYEndorsement in Middle School Education (Math Emphasis) -
Western Kentucky University
Bowling Green, KYProvisional Certificate for Elementary School Counseling -
Eastern Kentucky University
Richmond, KYStandard Certificate for School Guidance Counselor, All Grades -
Western Kentucky University
Bowling Green, KYSkills
- Strong Work Ethic
- Positive and professional
- Professional Appearance
- Exceptional customer service
References
References are available on request.
Timeline
Server/Bartender
Mordecai’s
05.2023 - 07.2024
School Counselor
Casey County School District
09.2002 - 06.2024
Teacher
Casey County School System
09.1994 - 07.2007
MA Ed. In Elementary Education -
Western Kentucky University
Endorsement in Middle School Education (Math Emphasis) -
Western Kentucky University
Provisional Certificate for Elementary School Counseling -
Eastern Kentucky University
Standard Certificate for School Guidance Counselor, All Grades -
Western Kentucky University