Melissa Crawford
Martinsville ,IN
Summary
Dynamic and detail-oriented Dental Assistant with extensive experience at Affordable Dentures & Implants. Proven expertise in instrument preparation and patient care coordination, ensuring compliance with OSHA and HIPAA regulations. Adept at educating patients on oral hygiene while maintaining a sterile environment, enhancing overall patient satisfaction and safety.
Talented Dental Assistant with 10years of experience working with dental staff to treat patients. Skilled at taking dental x-rays, preparing dental impressions and assisting dental hygienists and dentists. Expert at creating and maintaining clean and sterile environments.
Overview
26
26
years of professional experience
1
1
Certificate
Work History
Dental Assistant
Affordable Dentures & Implants
02.2017 - 06.2025
- Explained treatment procedures and instructed patients on home care guidelines.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Performed general chair-side duties for oral surgery.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared patient x-rays and images for dentist review.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Verified patient insurance eligibility and benefits.
- Monitored patient comfort and safety during dental procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Surgical Dental Assistant
DR Austin Starr
08.2022 - 09.2022
- Assisted dentists by passing instruments, suctioning intraoral fluids.
- Staged tray for procedures by arranging dental instruments and equipment.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Assisted dentists, other personnel by handing appropriate tools and supplies needed for procedures.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Prepared patient X-rays and images for review by dentist.
- Prepared and sterilized instruments and materials for use by dentists.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Monitored patient comfort and safety during dental procedures.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Dental Intern
Bloomington Oral & Maxillofacial Surgery
02.2016 - 03.2016
- Maintained proper operation of dental equipment by completing regular preventive maintenance.
- Provided dental instruments for dentist by sterilizing and delivering instruments to treatment room.
- Exposed and developed radiographic s
- Improved patients' oral health by educating on better brushing and flossing habits.
- Prepared treatment rooms for patients by following prescribed protocols and procedures.
- Prepared dental rooms and materials.
- Kept work areas clean, sanitized and organized to minimize infection risk.
Sales Associate
Walmart
02.2006 - 03.2010
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Certifeid Pharmacy Technician
Spectrum Health
06.2003 - 09.2005
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted, measured, and compounded medications following standard procedures.
- Reviewed and verified customer information and insurance provider information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Communicated directly with doctors offices via telephone, fax and email.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Certified Pharmacy Technician
Walgreens
04.1999 - 06.2005
- Collected co-payments or full payments from customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted, measured, and compounded medications following standard procedures.
- Reviewed and verified customer information and insurance provider information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Communicated directly with doctors offices via telephone, fax and email.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Education
Dental Assistanting Certificate - Dental Assisting
Kaplan College
Indianapolis, IN05-2016
High School Diploma -
O'Fallon High School
O'Fallon, IL06-1994
Skills
- Instrument preparation
- Patient care coordination
- Oral surgery
- Stress management techniques
- Regulatory compliance
- Dental procedure preparation
- Complex Problem-solving
- Sterilization techniques
- Surgical setup
- OSHA regulations
- Insurance billing
- HIPAA compliance
- Office management
- Dental office administration
- Patient education
- Disinfecting rooms and equipment
- Patient services
- Chair-side support
- Chairside assistance
- Proficient in Dentrix
- Medical records management
- Dental staff support
- Clinical support
- Equipment sterilization
- Dentrix proficiency
- Dental impressions
Certification
- Certified Dental Assistant
- Dental Radiograpy License
Timeline
Surgical Dental Assistant
DR Austin Starr
08.2022 - 09.2022
Dental Assistant
Affordable Dentures & Implants
02.2017 - 06.2025
Dental Intern
Bloomington Oral & Maxillofacial Surgery
02.2016 - 03.2016
Sales Associate
Walmart
02.2006 - 03.2010
Certifeid Pharmacy Technician
Spectrum Health
06.2003 - 09.2005
Certified Pharmacy Technician
Walgreens
04.1999 - 06.2005
Dental Assistanting Certificate - Dental Assisting
Kaplan College
High School Diploma -
O'Fallon High School