Melissa Cretella
Spring Hill,FL
Summary
Dynamic and detail-oriented professional with a strong work ethic and proven reliability, previously managing operations at Regis Corporation. Skilled in optimizing workflows and enhancing client satisfaction through effective communication and safety awareness. Adaptable and committed to continuous improvement, ensuring high standards in all tasks while fostering positive relationships.
Overview
19
19
years of professional experience
Work History
Mobile RV Cleaning Specialist
Self-employeed
Brooksville, FL
04.2025 - Current
- Executed thorough cleaning procedures to maintain high standards of hygiene and safety.
- Developed customized cleaning schedules based on client needs and preferences.
- Managed inventory of cleaning supplies, ensuring availability for all scheduled tasks.
- Fostered positive client relationships through effective communication and service adaptability.
- Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
- Enhanced client satisfaction with meticulous attention to detail in all cleaning tasks.
- Streamlined workflow efficiency by organizing supplies and equipment for easy access during shifts.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Delivery Driver
Self-employeed
Spring Hill, FL
11.2022 - Current
- Delivered groceries efficiently, ensuring timely arrival to customers' locations.
- Maintained accurate order records and provided exceptional customer service throughout delivery process.
- Loaded and unloaded deliveries, adhering to safety protocols for handling food products.
- Communicated with customers regarding delivery status and addressed any inquiries promptly.
- Monitored vehicle maintenance needs, ensuring safe and reliable transportation for deliveries.
- Maintained punctuality in meeting scheduled pickup times from stores which allowed customers'' groceries to be delivered within promised timeframes.
- Enhanced route efficiency by utilizing GPS technology and maintaining knowledge of local traffic patterns.
- Adhered to all company safety protocols while loading, unloading, and transporting groceries to minimize risk of accidents or damage to products.
- Handled customer complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Maintained a clean and organized delivery vehicle, ensuring safe transportation of perishable goods.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Salon Manager
Regis Corporation
Brooksville, FL
07.2006 - 10.2014
- Delivered groceries efficiently, ensuring timely arrival to customers' locations.
- Maintained accurate order records and provided exceptional customer service throughout delivery process.
- Navigated routes effectively using GPS systems, optimizing travel time and fuel efficiency.
- Loaded and unloaded deliveries, adhering to safety protocols for handling food products.
- Managed daily operations, ensuring efficient salon workflows and exceptional customer service.
- Trained and mentored junior staff on best practices and salon protocols.
- Implemented inventory management system, optimizing product ordering and reducing waste.
- Developed marketing strategies to enhance brand visibility and attract new clients.
- Oversaw financial management, including budgeting, payroll, and expense tracking.
- Ensured compliance with health and safety regulations to maintain a safe environment.
- Cultivated positive client relationships, fostering loyalty through personalized services and follow-ups.
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Recruited and hired top talent to maintain a skilled and diverse team of stylists.
- Conducted performance evaluations for staff members, offering constructive feedback and setting goals for improvement.
- Streamlined salon operations for increased efficiency by implementing new appointment scheduling system.
- Managed cash flow, business transactions, banking, and accounting processes.
- Handled employee scheduling and coverage needs during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Delegated workplace responsibility to appropriate staff.
- Maintained posting of MSDS sheets in workplace.
Education
Completed Cosmetology Course -
Erie County Vo-Tech
Erie, PASkills
- Strong work ethic
- Reliability and punctuality
- Safety awareness
- Attention to detail
- Multitasking and organization
- Willingness to learn
- Teamwork
- Adaptable and flexible
Timeline
Mobile RV Cleaning Specialist
Self-employeed
04.2025 - Current
Delivery Driver
Self-employeed
11.2022 - Current
Salon Manager
Regis Corporation
07.2006 - 10.2014
Completed Cosmetology Course -
Erie County Vo-Tech