MELISSA CRIBB
Calera,USA
Summary
Results-oriented DBS Senior Analyst, skilled in data analysis and creative problem-solving. Expert in SQL scripting and process optimization, successfully streamlined workflows, enhanced operational efficiency, and fostered cross-functional collaboration to drive strategic growth initiatives. My exceptional communication skills and analytical mindset enable impactful decision-making.
Overview
30
30
years of professional experience
Work History
DBS SENIOR ANALYST
Nissan North America
Franklin, TN
11.2020 - Current
- Company Overview: Results-driven DBS Senior Analyst, adept at leveraging data analysis and creative problem-solving to enhance operational efficiency.
- Created detailed records documenting procedures, methodologies, and sources of information employed while performing analytical tasks.
- Analyzed operational data to identify areas for improvement in efficiency and cost savings.
- Suggested ways to streamline workflow and processes within the organization.
- Designed automated processes using SQL scripts for efficient data extraction and manipulation.
- Implemented new procedures for tracking key performance indicators.
- Leveraged data analytics tools such as Tableau and Power BI to uncover actionable insights.
- Collaborated with cross-functional teams to develop business strategies that drive growth initiatives.
- Identified support issues and initiated actions for resolution; both internal and external.
- Provided training and support to team members on data analysis techniques and knowledge of dealer management systems.
- Collaborated with IT teams to optimize data collection and storage processes.
- Results-driven DBS Senior Analyst at Nissan North America, adept at leveraging data analysis and creative problem-solving to enhance operational efficiency.
PRODUCT MANAGER
CDK Global
Chesterfield, MI
09.2015 - 11.2020
- Product Manager for the small dealer market for dealer management sofsoftware platforms - which includes core applications, OEM integrations, 3rd party applications and layered applications.
- Worked with Development Managers to set expectations and manage work.
- Worked with developers to provide requirements on defects and coding/implementing new projects.
- Reviewed OEM and State specifications to create user stories and acceptance criteria using Jira.
- Managed and groomed product back log.
- Worked with scrum team to communicate issues, remove impediments and provide resolutions.
- Performed User Acceptance Testing (UAT) to validate code meets specifications.
- Worked with customers to understand their processes, requests and expectations.
- Worked with customers directly to validate changes and provide walkthroughs prior to pilot or general release.
- Managed software releases by providing content, reviewing documentation and release schedule to the organization.
- Worked with stakeholders to set expectations for dealer management software platforms, OEM integrations and internal initiatives.
- Provided application and industry expertise for software release content.
- Technical SME for new products and existing applications.
- Prioritized, managed and reported root cause analysis and resolutions.
- Analyzed business and user needs, and translated into proper system requirement specif ications.
- Participated in requirements determination process for new projects and fixing client issues.
- Prepared project status updates as required.
QUALITY ASSURANCE ENGINEER IV - TEAM LEADER/RELEASE MANAGER
CDK Global
Chesterfield, MI
05.2010 - 09.2015
- Conducted data analysis to identify trends and insights.
- Assisted in development of analytical models and frameworks.
- Provided analytical support for strategic initiatives and projects.
- Identified and resolved data discrepancies to ensure accuracy.
- Provided technical support for existing reports, dashboards, and other tools.
- Managed on-shore and off-shore resource work assignments.
- Implemented automated testing of dealer management software.
- Implemented and maintained software release roadmap.
QUALITY ASSURANCE ENGINEER III
CDK Global
Chesterfield, MI
09.2005 - 05.2010
BUSINESS ANALYST - PARTSLINE
CDK Global, LLC.
Troy, MI
09.2002 - 09.2005
CONVERSIONS - DMI TESTING
EDS CORPORATION
Troy, MI
05.2002 - 09.2002
PARTS VERSION II TEAM LEADER
EDS CORPORATION
Troy, MI
08.1999 - 05.2002
PARTS APPLICATION INSTRUCTOR
EDS CORPORATION
Troy, MI
08.1999 - 09.2000
FIELD INSTALLATION TECHNICIAN
EDS CORPORATION
Troy, MI
08.1998 - 08.1999
CLIENT SUPPORT SPECIALIST
EDS CORPORATION
Troy, MI
12.1996 - 08.1998
CLIENT SERVICE REPRESENTATIVE
EDS CORPORATION
Troy, MI
09.1995 - 12.1996
Education
BACHELOR OF SCIENCE - INFORMATION SYSTEMS
BAKER COLLEGE
MI01.2015
ASSOCIATE OF ARTS - Business
WESTERN INTERNATIONAL UNIVERSITY
AZ01.2008
Skills
- Creative problem solver
- Exceptional communication skills
- Quick learner
- Strong client relations
- Data analysis
- Client relationship management
- Attention to detail
- Team collaboration and leadership
- Root-cause analysis
- SQL scripting
- Tableau usage
- Power BI usage
- Process optimization
- Key performance indicators
- Cross-functional collaboration
- User acceptance testing
- Project management
- Stakeholder management
- Training and development
- Problem solving
- Complex data analysis
- Critical thinking
- IIBA methodologies
- Data management
- Analytical problem solving
- Business development
- Data integration
Affiliations
- International Institute of Business Analysis
- AIPMM - The Association of International Product Marketing and Management
References
References available upon request.
Timeline
DBS SENIOR ANALYST
Nissan North America
11.2020 - Current
PRODUCT MANAGER
CDK Global
09.2015 - 11.2020
QUALITY ASSURANCE ENGINEER IV - TEAM LEADER/RELEASE MANAGER
CDK Global
05.2010 - 09.2015
QUALITY ASSURANCE ENGINEER III
CDK Global
09.2005 - 05.2010
BUSINESS ANALYST - PARTSLINE
CDK Global, LLC.
09.2002 - 09.2005
CONVERSIONS - DMI TESTING
EDS CORPORATION
05.2002 - 09.2002
PARTS VERSION II TEAM LEADER
EDS CORPORATION
08.1999 - 05.2002
PARTS APPLICATION INSTRUCTOR
EDS CORPORATION
08.1999 - 09.2000
FIELD INSTALLATION TECHNICIAN
EDS CORPORATION
08.1998 - 08.1999
CLIENT SUPPORT SPECIALIST
EDS CORPORATION
12.1996 - 08.1998
CLIENT SERVICE REPRESENTATIVE
EDS CORPORATION
09.1995 - 12.1996
BACHELOR OF SCIENCE - INFORMATION SYSTEMS
BAKER COLLEGE
ASSOCIATE OF ARTS - Business
WESTERN INTERNATIONAL UNIVERSITY
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