Melissa Cronin
Sand Springs,OK
Summary
Hardworking and passionate job seeker who is highly effective at working with engineering and manufacturing team to accomplish projects on time and according to cost constraints.
Overview
19
19
years of professional experience
Work History
Sr. Engineer, Project Management
Becton Dickinson
02.2013 - Current
- Improved project efficiency by streamlining engineering processes and implementing innovative solutions.
- Monitored employee performance to keep projects on task.
- Promoted teamwork and demonstrated effective communication skills to improve collaboration among personnel.
- Assessed scope and requirements to assist with project design determinations.
- Increased product performance through rigorous testing procedures and meticulous attention to detail in design phases.
- Controlled project costs by approving expenditures.
- Defined engineering problems, collected data, established facts and drew conclusions to solve project issues.
- Maximized resource utilization with effective management of personnel, materials, and equipment for optimal project outcomes.
- Led cross-functional team for successful completion of multiple large-scale projects, ensuring timely delivery within budget constraints.
- Collaborated with stakeholders to define project requirements, establish goals, and develop actionable strategies for success.
- Ensured seamless hand-off of completed projects to operations teams by providing thorough documentation, training sessions, and ongoing support as needed.
- Optimized manufacturing processes by incorporating Lean principles and eliminating non-value-added activities.
- Delivered public presentations to provide plans and updates on projects.
- Adhered to timelines to meet quality assurance targets.
- Established and maintained productive working relationships with stakeholders.
- Led engineering teams to successfully complete projects on time and within budget.
- Documented and developed engineering procedures and processes.
- Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
- Created detailed reports on engineering activities and findings.
- Analyzed and interpreted data to identify trends and recommend improvements.
National Accounts Coordinator
APS Fire
09.2012 - 02.2013
- Increased client satisfaction by effectively managing national accounts and addressing customer concerns in a timely manner.
- Maintained open lines of communication between internal departments and external contacts, fostering strong working relationships across all parties involved in account management.
- Improved account management processes, increasing productivity and reducing response times to client requests.
- Oversaw invoicing processes, guaranteeing accurate billing information was provided to clients while minimizing errors or discrepancies that could impact financial outcomes.
- Enhanced customer experiences by promptly resolving issues and proactively addressing potential challenges before they arose.
- Efficiently resolved sales, service and account issues to maximize customer satisfaction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Service Coordinator
Ultimate Service Associates
01.2012 - 09.2012
- Served as primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Oversaw scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Coordinated and monitored service activities to confirm work met all requirements.
- Communicated with clients and service providers to provide updates on work progress.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Established and maintained service schedules for several projects to help plan organize workload.
- Collected, arranged, and input information into database system.
- Created and managed project plans, timelines and budgets.
Office Coordinator
Comverge
03.2011 - 01.2012
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Enhanced communication within the team through regular meetings and detailed reporting.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
- Reported to senior management on organizational performance and progress toward goals.
Sr. Technician Engineering
CareFusion
11.2004 - 12.2010
- Assisted in design and installation of advanced technology upgrades, resulting in increased productivity levels.
- Collaborated with cross-functional teams to successfully complete high-priority projects on time and within budget.
- Contributed to continuous improvement efforts by actively participating in Lean Six Sigma initiatives aimed at process optimization.
- Performed evaluations of equipment performance to optimize productivity.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Served as key point of contact between internal teams, customers, suppliers for technical inquiries or issue resolution needs.
- Optimized processes by identifying areas for improvement and implementing innovative solutions.
Education
Certification - Project Management Professional, PMP
PMI Institute
09.2023
Certificate - Lean Six Sigma Black Belt
CFN
07.2016
Bachelor of Science - Business Administration
University of Phoenix
Tulsa, OK05.2008
Skills
- Leadership skills
- Team Management
- Project Management
- Technical presentation
- Management skills
- Schedule Maintenance
- Technical reporting
- Performance monitoring
- Engineering Studies
- Cross-Functional Collaboration
- Cost Analysis
- Resource Management
- Process Development
- Design Verification
- Coaching and Mentoring
- Public Speaking
- Performance Optimization
- Key Performance Indicators
- Data Analysis
- Project management proficiency
- Manufacturing Processes
- Quality Assurance Controls
- Test Method Validation
- PFMEA
Timeline
Sr. Engineer, Project Management
Becton Dickinson
02.2013 - Current
National Accounts Coordinator
APS Fire
09.2012 - 02.2013
Service Coordinator
Ultimate Service Associates
01.2012 - 09.2012
Office Coordinator
Comverge
03.2011 - 01.2012
Sr. Technician Engineering
CareFusion
11.2004 - 12.2010
Certification - Project Management Professional, PMP
PMI Institute
Certificate - Lean Six Sigma Black Belt
CFN
Bachelor of Science - Business Administration
University of Phoenix