Melissa Crosby
Greeley,CO
Summary
Results-driven office manager with extensive experience in administrative operations. Known for implementing efficient processes and maintaining compliance standards, contributing to enhanced organizational effectiveness and superior customer service.
Overview
30
30
years of professional experience
Work History
Office Manager/Medical Receptionist
Foot and Ankle Center of the Rockies
Greeley, CO
11.2023 - Current
- Coordinated patient scheduling and maintained appointment calendars for the clinic.
- Oversaw supply inventory, ordering necessary medical and office supplies promptly.
- Assisted with billing and insurance claims processing to streamline revenue cycle.
- Implemented office policies and procedures to enhance administrative effectiveness.
- Communicated effectively with patients, addressing inquiries and resolving issues promptly.
- Maintained filing system for records, correspondence and other documents.
- Maintained patient records, ensuring compliance with privacy regulations and standards.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Provided training to new hires on office policies and procedures.
Store Co-Manager
Hobby Lobby
Johnstown, CO
10.2021 - 11.2023
- Assisted in managing daily store operations and staff scheduling.
- Trained team members on customer service and product knowledge.
- Oversaw inventory management and restocking processes.
- Implemented visual merchandising standards to enhance product displays.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Collaborated with upper management on strategic planning for store growth.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
General Manager of Food Service
Wenlake DBA Wendy's
Lakeland, FL
07.2016 - 02.2020
- Managed daily operations to ensure efficient service and customer satisfaction.
- Developed and implemented employee schedules to optimize labor costs.
- Oversaw inventory management to maintain stock levels and reduce waste.
- Enforced food safety standards to uphold health regulations and quality control.
- Coordinated with suppliers to ensure timely delivery of fresh ingredients.
- Trained and supervised staff members in all aspects of restaurant operations.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Monitored daily financial transactions and prepared weekly reports for management review.
- Implemented cost-saving measures throughout the organization without compromising quality of product or service delivery.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Store Director
Safeway
Denver, CO
03.1995 - 07.2015
- Maintained a high level of customer service standards across all departments in the store.
- Managed daily store operations to ensure smooth functionality.
- Supervised staff to maintain high levels of customer service.
- Coordinated inventory management and stock replenishment tasks.
- Ensured compliance with company policies and industry regulations consistently.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Maintained current accounts and deposited funds to keep on-site cash low.
- Developed and implemented successful marketing campaigns to increase store sales.
- Conducted weekly meetings with staff members to ensure that goals were being met in a timely manner.
- Established budgets for the store's operating expenses such as payroll costs and utilities bills.
Education
Some College (No Degree) - Business Administration/Spanish
Aims Community College
Greeley, COSkills
- Patient scheduling
- Billing processing
- Office management
- Supply inventory
- Compliance monitoring
- Customer relationship management
Timeline
Office Manager/Medical Receptionist
Foot and Ankle Center of the Rockies
11.2023 - Current
Store Co-Manager
Hobby Lobby
10.2021 - 11.2023
General Manager of Food Service
Wenlake DBA Wendy's
07.2016 - 02.2020
Store Director
Safeway
03.1995 - 07.2015
Some College (No Degree) - Business Administration/Spanish
Aims Community College