Melissa Cross
Hermitage,TN
Summary
Insightful Information Technology Manager with over 20 years of IT leadership experience including oversight of infrastructure, and application support. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems.
Overview
38
38
years of professional experience
Work History
Director, Applications Development
Ingram Entertainment, Inc
12.1994 - Current
- Supported and managed all application systems including operations, warehousing, inventory and financials.
- Worked on projects installing conveyor system and packaging machines.
- Converted old Millenium A/R system to ASI A/R system.
- Worked closely with warehouses and credit department.
- Managed/coached team of up to 10 associates.
- Lead projects to expand invoice number, associate orders, and numerous projects to meet customer requirements.
- Also, lead projects to bring companies we purchased onto our system.
- On call 24x7.
Sr. Programmer Analyst
Red Kap Industries
04.1989 - 11.1994
- Was part of team that created new order entry system using COBOL, CICS and IMS database.
Programmer
Maremont Corporation
10.1985 - 04.1989
- Converted from Honeywell system to IBM system.
- Supported MSA fixed assets system.
Education
Associate of Science - Computer Accounting
Nashville State Technical Institute
Nashville, TNAssociate of Science - Business Data Processing
Nashville State Technical Institute
Nashville, TNComputer Science And Programming
Middle Tennessee State University
Murfreesboro, TNSkills
- z/OS 25 IBM Mainframe
- COBOL 63
- CICS 73
- DB2 121
- XPEDITER 170200
- FileAid 211
- AbendAid 1702
- XMITIP 1606
- Communications Server 25
- GT Software 864
- Sysview 170
- ZPL
Timeline
Director, Applications Development
Ingram Entertainment, Inc
12.1994 - Current
Sr. Programmer Analyst
Red Kap Industries
04.1989 - 11.1994
Programmer
Maremont Corporation
10.1985 - 04.1989
Associate of Science - Computer Accounting
Nashville State Technical Institute
Associate of Science - Business Data Processing
Nashville State Technical Institute
Computer Science And Programming
Middle Tennessee State University
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