MELISSA CODIO
Katy,TX
Summary
Accomplished Executive Director with over 15 years of experience in diverse roles such as Medical business consultant, Director of Administrative Operations, Director of Patient Care Operations, Executive Director of Business Operations, and Medical sales. I am recognized for leveraging strong team leadership and development to drive progress. My success in increasing revenue, a strong background in strategic planning, financial management, and team development, and my ability to identify opportunities and implement practical business strategies with a commitment to staying informed about the latest trends, technologies, and best practices align perfectly with your organization's mission to enhance member experiences. I bring strong strategic planning skills, a Master of Business Administration, and certifications as a Certified Medical Practice Executive, Project Management, and Lean Six Sigma.
AREA OF EXPERTISE
Technical Skills: eClinical works | Nextgen | Practice Fusion | Salesforce | NetSuite Strategic Planning | Interdisciplinary Initiative Facilitation | Open Dental | EMA | EPIC | Executive-Level Support | Priority Communication | Relationship Building | Insight and Analysis | Risk Assessment | Action Item Management | Quality Improvement | Cost Savings Identification | Revenue Opportunity Evaluation | Business Strategy | Consulting | Project Management | Market Research | Competitive Intelligence | Corporate Business Development | Managed Care Expertise | Leadership | Presentation Skills (PowerPoint) | Change Management | Communication at All Organizational Levels.
Overview
19
19
years of professional experience
Work History
Executive Director
Shifa HealthcareUSA
01.2021 - Current
- Orchestrated an impressive 23% surge in revenue, coupled with a remarkable 30% increment in donor contributions, aligning financial success with the organization's mission and values
- Spearheaded the establishment of two new clinics and led the management of four free clinics, along with a Domestic
- Violence Family Center, effectively broadening community access to essential healthcare services
- Demonstrated exceptional leadership by collaboratively working with the Board of Directors, outlining long-range objectives, strategic initiatives, and policies while effectively supervising a multi-disciplinary team
- Successfully negotiated complex contracts, provided crucial strategic direction, and efficiently managed day-to-day operations and program activities
- Cultivated and maintained robust relationships with key stakeholders, including the Board of Directors, staff, community leaders, funders, and donors, thereby fostering unwavering support for the organization's mission
- Nurtured strategic partnerships that synergistically bolstered healthcare services and advanced the mission
- Transformed the compliance landscape by guiding all clinics from an unsatisfactory to an excellent audit rating for both
- HIPAA and OSHA regulations
- Implemented state-of-the-art Electronic Medical Record (EMR) software, enhancing overall productivity and performance
- Pioneered the establishment of critical partnerships with new grant funders, securing essential resources for the Women's
- Shelter and Clinic
- Elevated patient satisfaction by implementing customer-centric processes and practices, exemplifying a commitment to delivering top-quality healthcare services.
Business Operations Director
ENT
12.2019 - 08.2021
- Spearheaded remarkable practice growth by orchestrating an 8% surge in appointment scheduling, while also reducing patient no-show rates to an impressive 3%, and significantly lowering Patient Services staff turnover from 12% to a commendable 5%
- Introduced innovative tele-visit opportunities, resulting in a substantial 40% increase in revenue, diversifying revenue streams, and bolstering financial performance
- Proactively reduced phone abandoned rates from 15% to an exceptional 2% within a mere 60-day timeframe through the implementation of a centralized call center
- Pioneered the establishment and management of the Call Center/Patient Communication Center, optimizing internal communication, and significantly enhancing operational efficiencies
- Formed and led a highly dedicated cross-functional team, resulting in the harmonization of front-end and back-end departments, significantly enhancing the revenue cycle
- Spearheaded the development and implementation of operational protocols that efficiently addressed both current demands and future requirements
- Successfully realigned staff and departments to leverage resource capabilities, align with market conditions, and optimize business functions
- Actively monitored customer satisfaction through key performance indicators (KPIs), direct customer communication, and operational team feedback, facilitating swift resolution of service-related issues
- Ensured a highly skilled and knowledgeable workforce through the recruitment of top-tier candidates and the oversight of continuous training initiatives, fostering staff excellence and performance.
Director of Patient Care Operations
Marietta Eye Clinic
05.2018 - 11.2019
- Spearheaded comprehensive compliance programs, successfully securing over $800,000 in incentive payments while avoiding penalties
- Provided administrative and operational oversight within Clinical (Patient Care Services), Patient Access, Surgical
- Counseling, and Clinical Research departments
- Collaborated with senior-level executives and board members to develop strategic solutions
- Served as the HIPAA Security Privacy and Security Officer, effectively maintaining compliance with all relevant regulations
- Utilized ACD metrics and KPI reporting to enhance employee performance, optimize clinical and administrative processes, and achieve strategic goals
- Developed innovative enhancements used for training employees and clients, leveraging software platforms such as
- Modernizing Medicine (EMA), Clearwave, and Press Ganey.
Director of Administrative Operations
08.2005 - 05.2018
- Achieved significant monthly time savings exceeding 70 hours through the facilitation of Nextgen upgrades, consolidation of accounts, and the elimination of over 1,386 duplicate templates and accounts
- Successfully increased revenue by a substantial 63% by developing strategic solutions for a multitude of complex issues
- Led the training of 200+ employees on various software systems, including Surgimate, EMR Modernizing Medicine (EMA)
- Clearwave system, and Nextgen, while also spearheading system upgrades to maximize productivity
- Demonstrated excellence in staff recruitment, top candidate selection, and ongoing training initiatives, leading to high- performance outcomes
- Accomplished financial targets through the adept administration of fiscal operations.
Education
Master of Business Administration -
Brenau University
2018
Bachelor of Science - Psychology
Kennesaw State University
Kennesaw, GA2012
Skills
- Certifications, & Awards
- Stakeholder Relations
- Contract Management
- Strategic Planning
- Human Resources
- Grant Writing
- Vendor Relations
- Data Interpretation
- Community Engagement
- Report Compilation
- Financial Management
- Business Development
- Program Management
- Quality Control
- Fundraising Expertise
- Project Management
- Program Monitoring
- Training Methods
- Sales Management
- Leadership Development
- Client Services
- Crisis Management
- Budgeting and Financial Management
- Government Relations
- Business Management
- Profit and Loss Statements
- Negotiation
- Compliance and Regulations
- Consulting
- Corporate Governance
- Partnership Development
Accomplishments
- Certifications: Certified Medical Practice Executive (CMPE); Six Sigma Lean Green Belt/Healthcare Six Sigma Lean
Additional Information
- Awards: , Total Grant awarded in the amount of $5.3M.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Executive Director
Shifa HealthcareUSA
01.2021 - Current
Business Operations Director
ENT
12.2019 - 08.2021
Director of Patient Care Operations
Marietta Eye Clinic
05.2018 - 11.2019
Director of Administrative Operations
08.2005 - 05.2018
Master of Business Administration -
Brenau University
Bachelor of Science - Psychology
Kennesaw State University