Melissa Culbreath
Wilmington,DE
Summary
Talent Development Analyst, experienced Business Process Consultant and Learning Management System Administrator with a proven track record of managing and implementing LMS platforms, adept in technical solution development and incident management. Highly skilled at translating complex requirements into functional specifications. Excels in configuring systems to ensure compliance, enhance learning delivery and fostering cross-departmental collaborations. Adept at leading projects that enhanced system functionality for diverse training programs, such as Quality, Legal and Leadership Development. Skilled in vendor coordination and providing robust technical support, demonstrating both hard and soft skills in high-stakes environments.
Overview
16
16
years of professional experience
11
11
Certifications
Work History
Business Process Consultant - Learning Mgt Team
Agilent Technologies Inc.
Wilmington, DE
11.2020 - 08.2024
- Configured course content within the LMS to ensure compliance with institutional standards.
- Coordinated with IT personnel to troubleshoot system errors and maintain optimal performance.
- Comprehensive learning tool administration, including configuration, user account maintenance and incident management.
- Conducted validated LMS system upgrades for regulated industry, performing risk assessments and mitigating identified issues, ensuring adherence to compliance regulations.
- Developed implementation strategies for new technology, evaluated system functionality aligned with organizational standards.
- Identified areas for improvement within the system and developed strategies for implementation.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Learning Technical Consultant - LMS Administrator
Bioventus (Contractor)
Wilmington , DE
09.2019 - 11.2020
- Developed, tested, and implemented learning models to identify areas for improvement in the organization's training program.
- Created detailed reports outlining the effectiveness of various e-learning initiatives.
- Collaborated with stakeholders across multiple departments to ensure consistency in learning outcomes.
- Gathered user requirements from employees and translated them into technical specifications for course development teams.
- Troubleshot systems comprised of security alarms and Internet connectivity.
- Developed technical requirement documentation for new software products.
Learning Technology Analyst
EY (Contractor)
Wilmington , Delaware
06.2019 - 08.2019
- Designed and developed databases to store customer information securely.
- Analyzed complex business processes to recommend appropriate IT solutions.
- Developed detailed project plans outlining timeline and deliverables expectations.
- Provided technical and functional recommendations based on project requirements.
- Supported technology design, testing and execution by providing research-based product and process knowledge.
Learning Technology Analyst
State Farm Insurance Companies
Wilmington, DE
12.2011 - 09.2018
- Developed and implemented applications for data analysis, reporting, and visualization.
- Tested applications for functionality and usability prior to release.
- Developed detailed project plans outlining timeline and deliverables expectations.
- Collaborated with cross-functional teams on the design of new features or services.
- Conducted assessments, surveys and interviews to identify training needs and develop appropriate courses.
- Created lesson plans, course materials, job aids, presentations, videos and other resources for learning activities.
- Managed the Learning Management System including user profiles, course catalogs and reporting functions.
- Supported technology design, testing and execution by providing research-based product and process knowledge.
Senior Learning and Development Specialist
State Farm Insurance Company
03.2008 - 12.2011
- Developed lesson plans, instructional materials and written practice tests for operations and agency training courses.
- Analyzed and evaluated training effectiveness and program outcomes.
- Created and oversaw leadership training programs for operations.
- Facilitated virtual, in-person and blended learning sessions.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Designed and delivered web-based, self-directed learning materials.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Education
Bachelor of Science - Public Administration
Shippensburg University of Pennsylvania
Shippensburg, PASkills
- Technical Solution Development
- Learning Management Systems
- Talent Development
- Learning Administration
- System Upgrades
- Configuration Management
- LMS Implementation
- Desktop Troubleshooting
- Incident Management
- Vendor Coordination
- Technical Support
- Requirements Gathering
- Stakeholder Management
Certification
- Professional in Human Resources (PHR)
- Instructional Design Certification (ATD)
- SuccessFactors Platform & Learning Certification
- Chartered Property Casualty Underwriter (CPCU)
Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Business Process Consultant - Learning Mgt Team
Agilent Technologies Inc.
11.2020 - 08.2024
Learning Technical Consultant - LMS Administrator
Bioventus (Contractor)
09.2019 - 11.2020
Learning Technology Analyst
EY (Contractor)
06.2019 - 08.2019
Learning Technology Analyst
State Farm Insurance Companies
12.2011 - 09.2018
Senior Learning and Development Specialist
State Farm Insurance Company
03.2008 - 12.2011
Bachelor of Science - Public Administration
Shippensburg University of Pennsylvania
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