Melissa Cumella
Surprise,AZ
Summary
Recent M.S. of Professional Counseling graduate specializing in CBT to promote client mental health. Currently awaiting approval for LAC license through the Arizona Board of Behavioral Health. Responsible and passionate self-starter who communicates well and is dedicated to implementing compassionate and high quality care. Dedicated leader in behavioral health, known for strong organizational and collaboration skills. Experience in clinical supervision and policy development ensures high-quality service delivery. Focused on driving improvements that align with client needs and organizational goals.
Overview
8
8
years of professional experience
Work History
Clinical Manager
evolvedMD
Scottsdale, AZ
10.2024 - Current
- Oversaw multidisciplinary team of clinicians delivering psychotherapy within collaborative care model.
- Coordinated with primary care and specialty clinics to integrate behavioral health services.
- Provided individual and group clinical supervision per AZBBHE guidelines, facilitating professional development.
- Conducted performance reviews to enhance clinician skills and support career growth.
- Developed and enforced clinical policies and documentation standards to mitigate risks.
- Addressed clinical crisis situations while fostering a supportive, team-oriented environment.
- Monitored treatment plans to ensure alignment with medical needs and improve clinical outcomes.
- Maintained service quality and customer relations in accordance with established standards.
Clinical Director
Open Hearts Family Wellness
Phoenix, Arizona
01.2024 - 10.2024
- Oversaw clinical teams, including therapy and case management staff, to enhance service delivery.
- Hired, trained, and supervised staff for successful acclimation and ongoing professional development.
- Established protocols for adherence to AZBBHE ACA code of ethics and state regulations.
- Provided clinical supervision for associate-licensed supervisees through individual and group sessions.
- Collaborated with quality assurance and human resources to maintain care standards for clients and staff.
- Engaged in crisis intervention and de-escalation techniques to manage client situations effectively.
- Developed and executed strategic improvement plans for all departments to optimize performance.
Clinical Manager
Open Hearts Family Wellness
Phoenix, AZ
08.2021 - 01.2024
- Led and managed clinical team, overseeing hiring, training, and development opportunities.
- Monitored daily clinical operations, ensuring compliance with AHCCCS rules and regulations.
- Ensured adherence to ethical and legal practices within service delivery.
- Maintained therapeutic caseload through therapy and assessment services for clients.
- Addressed client concerns using problem-solving techniques to deescalate situations.
Therapist
Open Hearts Family Wellness
Phoenix, Arizona
06.2019 - 08.2021
- Delivered individual therapy to children, teens, and adults, employing diverse therapeutic approaches.
- Facilitated structured group therapy sessions for teens to promote emotional resilience.
- Completed intake and annual assessments to evaluate client progress and needs.
- Engaged in crisis intervention and management to ensure client safety.
- Participated in child and family team meetings to coordinate care strategies.
- Applied concepts from CBT, DBT, art therapy, positive psychology, and other modalities.
- Managed case files to track client progress and service delivery.
Counselor
Estrella Counseling Services
Estrella, AZ
08.2018 - 01.2019
- Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
- Provided counseling for relapse prevention, social issues and mental health problems
- Lead groups in Domestic Violence, Substance Abuse and DUI treatment programs
Education
Master of Science - Professional Counseling
Grand Canyon University
2018
Bachelor of Arts - Psychology
Arizona State University
2012
Skills
- Client-focused approach
- Organizational skills
- Microsoft Office proficiency
- Records management
- Individual counseling
- Staff development
- Regulatory compliance
- Quality improvement
- Collaboration skills
- Clinical supervision
- Servant leadership
Timeline
Clinical Manager
evolvedMD
10.2024 - Current
Clinical Director
Open Hearts Family Wellness
01.2024 - 10.2024
Clinical Manager
Open Hearts Family Wellness
08.2021 - 01.2024
Therapist
Open Hearts Family Wellness
06.2019 - 08.2021
Counselor
Estrella Counseling Services
08.2018 - 01.2019
Master of Science - Professional Counseling
Grand Canyon University
Bachelor of Arts - Psychology
Arizona State University