Melissa Cupid
Shine Cleaning Services
Monessen,PA
17
years of professional experience
Proficient Operations Manager with a focus on delivering high-quality service. Strong time management and communication skills have fostered team success and client loyalty.
Work History
Opperation Manager
3 Years 2 Months- Developed and implemented efficient scheduling systems to optimize workforce productivity.
- Trained and mentored team members on effective cleaning techniques and safety protocols.
- Conducted regular quality inspections to maintain service standards and client satisfaction.
- Supervised daily cleaning operations to ensure high-quality service delivery.
- Established strong communication channels within the team to enhance coordination and performance.
Executive Housekeeping Manager
2 Years 6 Months- Led team in maintaining cleanliness and organization of guest rooms and common areas.
- Developed training programs to enhance staff performance and service quality.
- Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
- Developed and executed preventive maintenance plans for long-term facility upkeep and smooth daily operations.
Travel CNA
14 Years 4 Months- Collaborated with healthcare teams to develop individualized care plans for patients.
- Monitored vital signs and reported changes to nursing staff promptly.
- Trained new CNAs on best practices for patient care and safety protocols.
- Administered patient care and assisted with daily living activities in diverse environments.
- Provided emotional support to patients and families during challenging situations.
- Demonstrated strong clinical skills in various settings, including hospitals, rehabilitation centers, long-term care facilities, and private homes.
Education
High School Diploma
No Degree - Nursing Assistant
Skills
Team leadership
Decision-making
Policy implementation
Time management
Process optimization
Customer service
Relationship building
Verbal and written communication
Timeline
Opperation Manager
Shine Cleaning Services
06.2023 - CurrentRead More
Executive Housekeeping Manager
Studio 6
06.2022 - 12.2024Read More
Travel CNA
Rise Family Services
12.2009 - 04.2024Read More
Ambridge Area High School
High School Diploma
Read More
Divine Health Academy
No Degree from Nursing Assistant
Read More