Summary
Overview
Work History
Education
Skills
Technology And Application Knowledge
Hobbies and Interests
Timeline
Generic

Melissa Curley

Revere,MA

Summary

Seasoned Associate Director - knowledgeable about all areas of business operations, with a concentration in Ethics Compliance (Employee Trade Surveillance and Ethics Office functions). Offering 20 years of experience in business planning, compliance operations and team management. Strong leadership and team-building skills.

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams and fostering effective team collaboration.

Demonstrated Project Management and Operational expertise.

Dedicated Compliance professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments.

Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.

Strong background in project management, budget oversight, and stakeholder engagement, ensuring organizational goals are met efficiently.

Known for adaptability, reliability, and focus on achieving impactful results.

Skilled in leveraging data-driven insights, optimizing processes, and mentoring teams to excel in dynamic environments.

Hardworking Associate Director knowledgeable about business practices in the Financial Compliance industry. Adept at supporting and enhancing operations with a decisive leadership style and strategic approach to decision making.

Highly organized and self-motivated professional experienced in project management, team development and process improvement.

Passionate about creating positive work environment.


Overview

25
25
years of professional experience

Work History

Associate Director, Professional Services

StarCompliance
04.2023 - 02.2025
    • Full accountability for US Professional Services Team, including Business Analysts and Project Managers for enterprise level client implementations
    • Full oversight of BA and PM teams performing full lifecycle of client implementations of SaaS software, Medium to Enterprise level implementations
    • Led teams of up to 12 personnel, supervising daily performance as well as training and improvement plans.
    • Effectively manages, escalates and mitigates risk and conflict
    • Drive strategic goals across team, ensuring staff is participating and meeting department and company goals
    • Challenges ideas and influences others with decision making
    • Accountability for deployment of resource allocation
    • Operates with autonomy and requires little direction
    • Able to demonstrate and collaborate with peers, management and across department to ensure company goals are met
    • Builds and maintains trusted work relationships, networking across the company
    • Recognized as a subject matter expertise in Ethics Operations and Compliance industry application configuration, to assist and drive decision making to help clients in understanding SaaS product offering
    • Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
    • Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
    • Assisted senior leadership in managing all aspects of operations.
    • Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
    • Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
    • Assisted in organizing and overseeing assignments to drive operational excellence.
    • Established performance goals for employees and provided feedback on methods for reaching those milestones.
    • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
    • Defined clear targets and objectives and communicated to other team members.
    • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Assistant Vice President, Ethics Office Operations

State Street Corporation
03.2017 - 04.2023
  • Complete oversight and management of third-party vendor overall relationship, including risk management and due diligence oversight
  • Oversee and manage implementation of application version upgrades for third-party application – building project plans, test cycles through to implementation planning and delivery
  • Strong knowledge of Agile approach to project management
  • Drive strategic and operational projects for all Ethics surveillance modules
  • IT Liaison related to operational and project efforts for all ethics modules and the ethics subject matter areas
  • Able to influence and guide users effectively
  • Manage State Street IT initiatives with impact to Ethics and StarCompliance
  • Implements new operational procedures, supervisory reviews, and controls
  • Performing user acceptance testing and production validation of strategic initiatives, new enhancements, bug fixes
  • Configuration administrator for global personal trading rules related to monitoring and surveillance for account dealings and trade monitoring modules, gifts and entertainment, Conflicts and Outside Business Activities
  • Train users on StarCompliance application: usability and administrative configuration
  • Initiative-taker that works well independently and collaborative with little to no oversight from management
  • Recognizes necessary circumstances needed where escalation of issues is critical
  • Created and implemented an operational support model across Global Ethics Teams
  • Participate in audit findings, issue remediation, and implement business controls related to process efficiency to minimize risk remediation planning within Archer

Senior Project Manager – Ethics Office

Fidelity Investments
03.2012 - 03.2017
  • Facilitate and document business requirements for system enhancements, while also managing defect and enhancement backlogs - Participate and facilitate design sessions with business and technical teams
  • Write and execute user acceptance test cases, test plans and production validation planning meeting strict deadlines for project and initiatives
  • Proactively lead in the identification, resolution, and escalation of application issues
  • Strong knowledge of data feeds and data analysis between business and technology groups
  • Manage delivery of large annual regulatory project – SME on impacted applications involved in project and liaison to business and technology partners
  • Strong knowledge of Agile
  • Managed approval groups within access management role provisioning for end users across compliance supported applications as well as perform annual audit reviews of access
  • Participate in internal audits findings for research, analysis and resolution related to critical/complex compliance matters
  • Strong ability to work independently, perform analysis of complex issues and prioritize workload

Manager - Ethics Office Data Management Operations – Corporate Compliance Group

Fidelity Investments
11.2009 - 03.2012
    • Managed Operations team consisting of 5-7 staff members within the firms Compliance Ethics Office
    • Managed overall oversight of employee activity as it relates to the firms' regulatory policies such as the Code of Ethics
    • Oversight of staff training, development, and feedback on performance
    • Endorsed key organizational behaviors while encouraging and supporting a positive team environment
    • Manage/Administer access role assignment for ethics supported applications
    • Lead a decommission project which involved transitioning existing functionality to a newly developed automated process, defining requirements, use and test cases as well as UAT execution
    • Set business priority and backlog oversight for technology release/install and keep strong relationships with technology teams supporting department applications
    • Strong analysis skills and independently resolves high profile escalated compliance issues
    • Managed development, maintenance, and implementation of existing/new department procedures
    • Maintain application backlogs and technology releases for department applications
    • Manage quality control process of staff, reporting on supervisory internal controls to senior management

Principal Operations Analyst – Corporate Compliance Group

Fidelity Investments
10.2006 - 11.2009
  • Documented business requirements for system enhancements and defects
  • Facilitated design sessions with business and technical teams, managing schedule of installations/releases while supporting backlogs
  • Created, implemented, and support a Production Support Model for applications used by business units and technology counterparts
  • Liaison between business units, system support teams and data providers
  • Created and supported system operation documentation including, system event schedules, user guides and service level agreements
  • Provide application support and proactively lead in identification, resolution, and escalation of application issues
  • Independently performed analysis of complex issues, gathering data, consulting with business partners both internal and external - while proposing and implementing solutions
  • Write and execute user acceptance testing and conducted system training sessions to business users

Senior Business Analyst – National Financial

Fidelity Investments
01.2000 - 10.2006

Education

Business Management - Human Relations, Supervisory Practices, Microeconomics, Principles of Management

New England College of Finance
Boston, MA
01.1998

Skills

Employee Compliance, Ethics Office:

  • Employee Personal Account Dealings
  • Pre-Clearance Monitoring & Trade Monitoring and Surveillance Rule building
  • Gifts & Entertainment
  • Risk analysis
  • StarCompliance SaaS Application Administration Lead

Project Management:

  • Agile Project Management Methodology
  • Stakeholder engagement
  • Resource allocation
  • User Acceptance Testing
  • Kantata

Management:

  • Strategic leadership
  • Coaching, mentoring and collaboration
  • Relationship building

Operations/General:

  • Process improvement and technical workflow implementation
  • Microsoft Office Tools
  • Confluence
  • Archer
  • JIRA

Technology And Application Knowledge

SaaS Administrator and subject matter expertise for building rules engine, system functionality for financial enterprise compliance functions, including: Employee Personal Account Dealings, Trade Monitoring and Pre-Clearance Monitoring functions, Gifts & Entertainment, Political Contribution.

Strong knowledge of third party monitoring tool: StarCompliance

Hobbies and Interests

  • Woman’s Professional Football (WPFL, N.E. Storm - 2003)
  • Volunteer/Host fundraisers for the benefit of US Veterans
  • Travel

Timeline

Associate Director, Professional Services

StarCompliance
04.2023 - 02.2025

Assistant Vice President, Ethics Office Operations

State Street Corporation
03.2017 - 04.2023

Senior Project Manager – Ethics Office

Fidelity Investments
03.2012 - 03.2017

Manager - Ethics Office Data Management Operations – Corporate Compliance Group

Fidelity Investments
11.2009 - 03.2012

Principal Operations Analyst – Corporate Compliance Group

Fidelity Investments
10.2006 - 11.2009

Senior Business Analyst – National Financial

Fidelity Investments
01.2000 - 10.2006

Business Management - Human Relations, Supervisory Practices, Microeconomics, Principles of Management

New England College of Finance

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Melissa Curley