Melissa Currence
York,SC
Summary
Professional HVAC technician with strong expertise in installing, maintaining, and repairing heating, ventilation, and air conditioning systems. Known for high standards, team collaboration, and adaptability to changing needs. Skills include system diagnostics, troubleshooting, and ensuring optimal performance. Reliable and results-driven with focus on achieving client satisfaction and operational efficiency.
Overview
26
26
years of professional experience
Work History
Service Technician/HVAC Installer
Pruett's Heating & Air, INC
Clover, SC
11.1999 - 12.2025
- Diagnosed and repaired mechanical issues in various equipment types.
- Conducted routine maintenance to ensure optimal performance and longevity of machinery.
- Collaborated with team members to troubleshoot technical problems efficiently.
- Trained junior technicians on safety protocols and best practices for repairs.
- Implemented preventative maintenance schedules to minimize equipment failures.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
Education
Diploma in Industrial Technology-ACR - Industrial Technology - HVAC
York Technical College
Rock Hill, SC05.2005
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Troubleshooting skills
- Quality assurance
- Customer relationship management
- HVAC systems
Timeline
Service Technician/HVAC Installer
Pruett's Heating & Air, INC
11.1999 - 12.2025
Diploma in Industrial Technology-ACR - Industrial Technology - HVAC
York Technical College