Melissa Cusano
Hopkinsville,KY
Summary
Results-driven production assistant excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers.
Reliable Intern studying Cyber security and network management seeks an internship opportunity to expand skills and gain valuable real-world experience.
Reliable and honest domestic assistant skilled in maintaining clean and orderly interior and exterior building spaces. Careful in managing every cleaning task, including floors, bathrooms, trash removal and windows, with diligence.
Overview
8
8
years of professional experience
Work History
Cleaning Specialist
Self Employed Services
Hopkinsville, KY
10.2017 - Current
- Delivered quality customer service to address urgent needs and cleaning requests.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors
- Demonstrated respect, friendliness and willingness to help wherever needed
- Developed and maintained courteous and effective working relationships
- Served customers and followed outlined steps of service
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Resolved problems, improved operations and provided exceptional service
- Adhered to social distancing protocols and wore mask or face shield
- Time management skills utilized
Substance Abuse Technician
GENESIS WEST
HOPKINSVILLE , KY
10.2020 - 06.2021
- Led supportive group discussions and education sessions with alcohol and drug users and families.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Led Recovery dynamics course and Taught group lesson
- Maintained client information and daily logs
- Maintained schedule
- Planned recovery meetings
- Collaborated with other staff on client activity
- Worked with over 300 clients
Call Center Technician
Teletech - USAA Bank
Hopkinsville, KY
03.2018 - 02.2019
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Resolved concerns with products or services to help with retention and drive sales.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered more than 50 calls per day
Production Technician
Metalsa
Hopkinsville , KY
10.2015 - 09.2017
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Employed welding techniques to assemble parts and components.
- Promptly documented and reported all defective equipment and hazardous conditions.
- Inspected finished products for quality and adherence to customer specifications.
- Put out record breaking numbers in press bay
- Made up to 1000 parts per shift
Education
Bachelors - Cybersecurity And Network Management
Murray State University
Murray, KY12.2023
Associate of Arts - General Studies
Hopkinsville Community College
Hopkinsville, KY12.2021
Skills
- Strong Work Ethic
- Safety Standards and Protocols
- Decision Making
- Administrative Support
- Microsoft Office
Timeline
Substance Abuse Technician
GENESIS WEST
10.2020 - 06.2021
Call Center Technician
Teletech - USAA Bank
03.2018 - 02.2019
Cleaning Specialist
Self Employed Services
10.2017 - Current
Production Technician
Metalsa
10.2015 - 09.2017
Bachelors - Cybersecurity And Network Management
Murray State University
Associate of Arts - General Studies
Hopkinsville Community College
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